Flight School Office Administrator

About the role

Sterling Flight Training is an FAA‑approved Part 141 flight training school located in Jacksonville with a satellite operation in Tallahassee. Run by respected and successful aviation professionals with strong financial backing, Sterling seeks a take‑charge person to manage all admissions processes, office operations, and enhance the overall student experience. The company offers a culture of respect, fun, and professionalism, and its mission is to provide world‑class flight training with the core values of QUALITY, COMMUNITY, and VALUE.

Responsibilities

• Day‑to‑day management of the admission/office side of the flight school.
• Manage a variety of unique issues that occur daily.
• Responsible for all student progress tracking, including university and career students in various programs with specific reporting requirements.
• Manage the front desk, phone line, and email inquiries in a timely manner.
• Provide information to walk‑in inquiries and assign prospective student tours as needed.
• Maintain professional relations with all team members, students, and vendors.
• Manage student enrollments, scheduling of students, and aircraft updates and changes.
• Take photos of students, facilities, renters, and check‑rides for social media and marketing purposes.
• Responsible for all aircraft, student, instructor, and maintenance scheduling needs.
• Provide accounting support as needed.
• Confirm flight lessons and rental reservations daily.
• Manage international students, TSA, and CVIS requirements.
• Manage VA students and invoicing.
• Manage property and supply needs of the office building as needed.
• Be observant of and create new opportunities for school revenue.
• Oversee maintenance schedule and timeline.
• Liaison to Airport Authority.
• Assist in interview process and onboarding new team members.
• Willingness to attend community/industry events to promote the flight school.

Qualifications

• Understanding flight training or personal aviation flight training experience (highly preferred).
• Prior experience in student services, academic advising, office management, or a similar role (preferred).
• Must work onsite 40 hours each week, Monday – Friday.
• High level of attention to detail and accuracy with strong time‑management skills.
• Ability to multitask various projects and complete them in a timely manner.
• Working knowledge of Microsoft Teams, Word, and Excel with the ability to easily adapt to new technology.
• Exceptional communication and problem‑solving skills.
• Strong organizational and data‑management skills.
• Ability to work under pressure and complete tasks with a sense of urgency.
• Desire for continuous improvement and willingness to embrace role variations.
• Strong teamwork skills with people from diverse backgrounds.
• Self‑starter with desire to help the school improve and grow current processes and procedures.
• Ability to problem‑solve and provide constructive feedback and solutions.
• Experience working in multi‑location businesses or with hybrid teams (a plus).
• Ability to pass background check and drug test.

Why You’ll Love Working Here

Join a stable, rapidly growing aviation company. Work in an exciting, fast‑paced, team‑oriented environment. Collaborate with knowledgeable, professional, and genuinely enjoyable coworkers. Real opportunities for career growth and advancement.

Pay

Top‑tier pay dependent on experience (DOE).

Schedule

On‑site, 40 hours per week, Monday – Friday.

Benefits

• Medical, dental, and vision insurance.
• Supplemental coverage options.
• Company HSA contributions.
• Competitive PTO plan.
• 401(k) retirement plan.