Flexible Customer Service Associate
About the role
The Flexible Customer Service Associate consults with customers on their rental, maximizing revenue opportunities by offering products and services and overcoming customer objections. Ensuring world-class customer service and sales support.
Responsibilities
- Consult with customers on their rental needs
- Offer products and services to maximize revenue opportunities
- Overcome customer objections to ensure satisfaction
- Shuttle customers to and from rental locations
- Prepare vehicles for customer pick-up by cleaning, assessing damage, fueling, and refilling fluids
Qualifications
- Strong oral and written communication skills
- Ownership, accountability, and initiative
- All auditory, speaking, and communicating capabilities necessary to perform job duties
- Knowledge of equipment operation such as computer terminal, telephone, calculator, copy machine, and fax machine
Benefits and Perks
- Up to 40% off the base rate of any standard Hertz rental
- Medical, Dental & Vision plans
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program
- Discounts on Theme Park Tickets, Gym Discounts, and more
About Us
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in various regions around the world. As one of the largest worldwide airport general use vehicle rental companies, the Hertz brand is globally recognized. The company champions and celebrates a culture of diversity and inclusion, promoting employment and advancement opportunities for all.
US EEO Statement
At Hertz, we believe in fostering a diverse and inclusive workplace where individuals are encouraged to apply for positions based on their unique characteristics. We take affirmative steps to promote equal employment opportunities and celebrate the contributions of all employees.