Flex-Site Program Manager

About the role

The Program Manager oversees all program operations, remains available 24/7, hires and supervises staff, conducts in-service training, monitors compliance, and manages various aspects of the residential program.

Responsibilities

• Oversees all program operations
• Remains available 24/7
• Hires and supervises program staff
• Conducts in-service training
• Maintains compliance with safety and health codes
• Conducts intakes, maintains waiting lists, and communicates with referral sources
• Maintains program census and approves service plans
• Facilitates multidisciplinary services and case conferences
• Maintains case records and ensures timely documentation
• Monitors and reviews progress notes and documentation
• Conducts internal audits and reports on compliance
• Maintains program licenses, accreditations, and certifications
• Designs and implements quality assurance and utilization review plans
• Investigates and addresses resident complaints and grievances
• Enforces terms and conditions in client agreements and leases
• Facilitates replenishment of supplies and maintenance
• Serves as a manager for additional residential programs
• Performs other duties as assigned

Requirements

Education and experience required: Master’s Degree in a mental health discipline, three years of experience working with the mental health population. License in a Mental Health discipline preferred. Computer literate with knowledge of Microsoft Office and Excel.

Qualifications

• Excellent judgment
• Excellent clinical assessment skills
• Excellent oral and written communication skills
• Excellent organizational, time management, and planning skills
• Excellent knowledge of social service delivery systems and local resources
• Ability to lead
• Ability to problem solve
• Ability to think critically
• Ability to work proactively
• Ability to think strategically
• Ability to work independently
• Ability to engage and relate to residents
• Ability to maintain professional boundaries
• Ability to manage and minimize agency risk
• Ability to appropriately assess and respond to crises
• Ability to demonstrate flexibility, creativity, and initiative
• Ability to appropriately assess and respond to systems issues
• Ability to handle multiple tasks and shift between responsibilities
• Ability to teach, train, and supervise others in a supervisory capacity
• Ability to work effectively with others and demonstrate conflict resolution skills

Skills, Licenses, and Competencies

• Excellent judgment
• Excellent clinical assessment skills
• Excellent oral and written communication skills
• Excellent organizational, time management, and planning skills
• Excellent knowledge of social service delivery systems and local resources
• Leadership skills
• Problem-solving skills
• Critical thinking skills
• Proactive and strategic thinking
• Independence and self-motivation
• Engagement and relationship-building with residents
• Professional boundaries and confidentiality
• Managing and minimizing agency risk
• Responding to crises and emergencies
• Flexibility, creativity, and initiative
• Appropriate assessment and response to systems issues
• Handling multiple tasks and shifting responsibilities
• Teaching, training, and supervising others
• Effective teamwork and conflict resolution

Benefits

N/A

Pay

$80,000 - $84,000 annually

Schedule

Full-time position with flexible days and hours, including both day and evening shifts. Must be available 24/7 by cell phone.