FLEX Senior Events Manager

This is a temporary, full-time, hybrid position located in Bethesda, Maryland.

About the Role

Prepares all event documentation and coordinates with Sales, property departments, and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases. This position primarily handles complex events and ensures a seamless turnover from sales to service and back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in their absence. Serves as the event planner’s primary contact on property and is responsible for their experience.

Responsibilities

• Solve problems and suggest alternatives to previous arrangements if necessary.
• Lead pre-event and post-event meetings for assigned groups.
• Identify operational challenges associated with assigned groups and work with property staff and customers to resolve them.
• Manage customer budgets to maximize revenue and meet customer needs.
• Oversee customer experiences from file turnover through the post-event phase until turnover back to sales.
• Conduct pre- and post-event meetings to review and communicate group needs and feedback.
• Manage group room blocks and meeting space for assigned groups.
• Adhere to all standards, policies, and procedures.
• Celebrate successes and publicly recognize team members' contributions.
• Up-sell products and services throughout the event process.
• Participate in customer site inspections and assist with the sales process when necessary.
• Act as liaison between field sales personnel and customers throughout the event process.
• Manage revenue and profitability associated with events.
• Forecast group sleeping rooms and event revenue (catering and audio-visual) for assigned groups.
• Review billing and payments with clients.
• Interact with guests to obtain feedback on product quality and service levels.
• Handle guest problems and complaints.
• Maintain a visible presence to customers during the entire event process.
• Follow up with customers post-event.
• Greet customers during the event phase and hand off to the Event Operations team for execution of details.
• Strive to improve service performance and set a positive example for guest relations.
• Review comment cards and guest satisfaction results with associates.
• Coordinate and communicate verbally and in writing with customers (internal and external) regarding event details.

Requirements

• High school diploma or GED; 2 years of experience in event management or a related professional area.
• OR a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major; no work experience required.

Pay

$34.13–$43.26 per hour.

Benefits

• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts
• Medical, dental, and vision coverage
• Health care and dependent care flexible spending accounts
• Life insurance and disability insurance
• Accident insurance
• Adoption expense reimbursements
• Paid parental leave

Washington applicants only: Employees will accrue paid sick leave (0.0384 PTO balance for every hour worked) and be eligible to receive a minimum of 9 holidays annually.