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Jobs · Project Management · Washington

Flex Program Manager, Flex In-Station Experience, Flex In-Station Experience

Amazon · Bellevue, WA · 1 wk ago
Project ManagementFull-time

About the role

At Amazon, we are building a world-class last-mile operation with Amazon Flex as a cornerstone of this strategy. Amazon Flex works directly with independent contractors, called delivery partners, to make deliveries to our customers. With Amazon Flex, delivery partners are their own boss, build their own schedule, and choose from different types of delivery opportunities (e.g., Amazon Fresh, Whole Foods Market, and Amazon Logistics). The ideal candidate thrives in an ambiguous environment, is a business owner who understands the key levers to drive high performance, and can operationalize and scale those levers. Travel may be required up to 25% of the time.

Responsibilities

  • Support long-term strategic planning to improve quality and efficiency.
  • Work closely with finance, marketing, capacity management, operations, engineering, and program management on process improvement and launch initiatives.
  • Develop, implement, and oversee reports, ensuring clear visibility of project milestones and performance.
  • Effectively influence stakeholders through collaboration and effective prioritization.
  • Be responsible for key performance indicators and work closely with stakeholders to understand everyday opportunities and challenges to implement short and long-term solutions.
  • Monitor the execution of projects and ensure delivery is at the appropriate quality level and in compliance with the expected deadline.
  • Navigate and resolve ambiguities by applying creative problem-solving skills.
  • Identify and mitigate risks, preventing them from becoming larger problems.
  • Own end-to-end roadmaps related to the delivery partner pickup experience, focusing on quality within this process.
  • Work closely with operations leaders to understand problem statements that lead to defects and create actions to solve these problems by collaborating cross-functionally with various partner teams.

About the team

The Flex In-Station Experience (FISX) team owns the operational strategy, programs, and standards that shape the station experience for our Delivery Partners across thousands of stations nationwide. We drive Flex's vision of a world-class experience for Delivery Partners by ensuring that every station interaction — from check-in through load-out to returns — is fast, reliable, and consistent. We build programs, mechanisms, and standards that strengthen both sides of the station handoff — because when both delivery partners and operators thrive, the entire last mile accelerates. As the connective tissue between our field partners and our technology and worldwide teams, we translate operational reality into product priorities and global strategy into station-level execution.

Requirements

  • 3+ years of program or project management experience.
  • 3+ years of defining and implementing process improvement initiatives using data and metrics.
  • Advanced knowledge of Excel (Pivot Tables, VLookups) and SQL.
  • Experience using data and metrics to determine and drive improvements.
  • Experience working cross-functionally with tech and non-tech teams.
  • Bachelor's degree.

Preferred Qualifications

  • 3+ years of driving end-to-end delivery and communicating results to senior leadership.
  • 3+ years of driving process improvements.
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
  • Experience building processes, project management, and schedules.

Pay

  • USA, AZ, Tempe: $74,200.00 - $129,800.00 USD annually
  • USA, NY, New York: $81,600.00 - $142,800.00 USD annually
  • USA, TX, Austin: $74,200.00 - $129,800.00 USD annually
  • USA, WA, Bellevue: $82,700.00 - $129,800.00 USD annually

Benefits

  • Sign-on payments and restricted stock units (RSUs).
  • Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans).
  • Employee Assistance Program (EAP) and Mental Health Support.
  • Medical Advice Line.
  • Flexible Spending Accounts.
  • Adoption and Surrogacy Reimbursement coverage.
  • 401(k) matching.
  • Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.

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