FLEX Program Manager

Job Summary

At Marriott International, the Marriott Digital Services (MDS) Velocity Team is our high-impact digital marketing taskforce—designed to move fast, think smart, and deliver real results. They specialize in time-sensitive projects that elevate hotel visibility, optimize online presence, and drive performance where it matters most. Agile, focused, and outcome-driven, they are the go-to team for turning digital challenges into measurable wins.

Responsibilities

• Manages work, programs, and policies for the Velocity Team, including workload management and performance oversight.
• Develops specific goals and plans to prioritize, organize, and accomplish work for MDS Velocity Team.
• Project manages and supports short-term initiatives, ensuring timely execution and alignment with business priorities.
• Creates efficiencies with workflows and resourcing teams/vendors to streamline day-to-day operations.
• Employs a laser focus on scalability and cost recovery when launching new (or revising existing) projects and strategies.
• Works cross-functionally with other MDS departments as needed to align workflows, deliverables, and project roles.
• Manages the backlog and roadmap for owned verticals and partners closely with Global Digital stakeholders, MDS Operations, and MDS Client Services to inform prioritization.
• Ensures effective client and stakeholder communication.
• Collects specific information from stakeholders regarding expectations, timelines, and training needs.
• Confirms and aligns project scope through a formal intake process.
• Ensures appropriate documentation is delivered throughout project engagement.
• Makes strategic recommendations for additional services/tactics to enhance programs to meet goals.
• Engages in frequent, active engagement with corporate Digital team(s) to ensure alignment, pull-through, and two-way communication about the status, performance, opportunities, and issues related to digital programs and initiatives.
• Manages the flow of questions and directs questions.
• Owning relationships with new/existing corporate teams to advance scalability and operational efficiencies.
• Identifies and builds new cross-functional partnerships and relationships with Marriott Digital, Global Operations, and other teams.
• Manages project workflows and schedules in project management tools (ClickUp, etc.) as needed to reflect needs.
• Meets changes to business priorities by determining impacted areas, processes with a problem-solution mindset.
• Reviews all client deliverables to ensure they are on strategy and meet quality expectations.
• Establishes digital key performance indicators (KPIs).
• Manages deliverables within expected timelines.
• Reviews and refines processes and quality of work standards to ensure all projects continue to support overarching Marriott Digital strategies, goals, and SLAs.
• Provides analysis and context to educate and inform executive stakeholders on project status and direction.
• Establishes and maintains complete and up-to-date information to ensure accurate reporting.
• Manages and implements work and projects as assigned.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Provides timely, accurate, and detailed status reports as requested.

Core Work Activities

• Directs relevant project work and priorities of FLEX staffers, contractors, and vendors as needed.
• Establishes priorities for executing work across all applicable programs, stages, etc. and monitors bandwidth of team across projects.
• Makes sure contractors and vendor teams are completed on time and meet expectations.
• Facilitates hiring activities and new associate onboarding/training as needed.
• Represents team in resolving situations.
• Manages the flow of questions and directs questions.
• Owning relationships with new/existing corporate teams to advance scalability and operational efficiencies.
• Identifies and builds new cross-functional partnerships and relationships with Marriott Digital, Global Operations, and other teams.
• Manages project workflows and schedules in project management tools (ClickUp, etc.) as needed to reflect needs.
• Meets changes to business priorities by determining impacted areas, processes with a problem-solution mindset.
• Reviews and refines processes and quality of work standards to ensure all projects continue to support overarching Marriott Digital strategies, goals, and SLAs.
• Provides analysis and context to educate and inform executive stakeholders on project status and direction.
• Establishes and maintains complete and up-to-date information to ensure accurate reporting.
• Manages and implements work and projects as assigned.
• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Provides timely, accurate, and detailed status reports as requested.