FLEX Manager, Property ResApp Product Support

About the role

The Manager, Property ResApp Product Support will focus on core defects resolution and documentation required to support up-to-date L&D courses, Job Aids and Knowledge Articles. This role will partner with Global Technology (GT) to maintain ResApp stability through defect awareness, documentation of known issues and workarounds, and comprehensive testing across ResApp, Non-Connected, and Past Stays functionality.

Responsibilities

• Support execution and readiness of reservation system product releases, including agile releases of shop & book, loyalty, and booking path enhancements
• Manage defect awareness, testing, and cross-functional release coordination
• Advocate for Property/GXP users to prioritize enhancements, defect resolution, and system capability improvements with Global Technology partners
• Partner with GXP Global Technology to identify and prioritize fixes for Non-Connected and Past Stay capabilities
• Track, manage, and resolve technology and business process gaps through defect triage, testing, and follow-through
• Lead or support design, testing, and rollout of new reservation system capabilities and business processes
• Maintain and update training and support materials (job aids, L&D content, knowledge articles, support templates) to drive adoption
• Partner with Learning Development and Delivery teams to ensure effective training development, delivery, and sustainment
• Serve as system SME supporting product release communications and business process impacts
• Coordinate and streamline communications related to connected systems solutions and known gaps
• Provide regular status updates and reporting to Reservation Product and Revenue Management leadership
• Collaborate with Continent, SNOW, and Discipline teams to understand product usage and operational impacts
• Manage assigned work and projects, delivering results accurately and on time
• Analyze data and insights to solve problems and recommend optimal solutions
• Prepare reports, presentations, and executive-ready updates as needed
• Communicate clearly and professionally with leaders, peers, and partners while managing time and priorities effectively

Requirements

This role requires a 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major, with 4+ years’ relevant experience in reservation sales or revenue management, lodging/hospitality industry experience across multiple brands, strategic planning, or a related discipline. Preferred 3+ years’ experience working in MARSHA, HPP, MarRFP and preferably EMPOWER Reservations. 2+ years’ experience in reservations related disciplines, working directly with Full Service/Lifestyle/Luxury brands.

Qualifications

• 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major
• 4+ years’ relevant experience in reservation sales or revenue management, lodging/hospitality industry experience across multiple brands, strategic planning, or a related discipline
• Preferred 3+ years’ experience working in MARSHA, HPP, MarRFP and preferably EMPOWER Reservations
• 2+ years’ experience in reservations related disciplines, working directly with Full Service/Lifestyle/Luxury brands

Skills

• Technical expertise and functional knowledge to stakeholders inside and outside the department
• Ability to analyze data and insights to solve problems and recommend optimal solutions
• Effective communication skills, both written and verbal
• Ability to manage time and priorities effectively

Benefits

• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts

Pay

$41.97-$59.90 per hour

Schedule

Full Time