FLEX Manager, BirchStreet Helpdesk

About the role

The FLEX Manager provides support for BirchStreet operations, resolving user issues, supporting hotel onboarding, and managing escalations effectively. The role at times may include supporting regions outside of the US.

Responsibilities

• Provide high quality and professional technical support while onboarding properties to the new system
• Serve as the key point of contact for properties in resolving day-to-day user issues
• Create and oversee a system to track and manage all incoming helpdesk tickets and escalations
• Create job-aids and other self-guided materials for end-users that address the most common helpdesk inquiries

Requirements

• Experience working in hospitality or in a procurement function of an organization
• Experience with using or supporting Procure-to-Pay platforms (BirchStreet preferred)
• Customer service experience supporting technology systems or large enterprise programs

Qualifications

Commensurate with experience.

Skills

Not specified.

Benefits

N/A

Pay

TBD

Schedule

TBD