Fleet Support Coordinator

About the role

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Responsibilities

• Honor Commitment: Manage the repair process on assigned fleets to maximize customer uptime, demonstrating a commitment to customer satisfaction and minimizing disruptions to their operations.
• Work with lease and rental customers, the JX lease and rental fleet maintenance team, the used truck team, and certain external fleets to coordinate and assist with required service or repairs.
• Assist in dealers and customers with warranty repairs, ensuring timely and efficient resolution of warranty claims.
• Invoice and review repair orders, adhering to industry standards and company expectations, fulfilling administrative responsibilities and ensuring accurate billing practices.
• Work with support personnel to ensure timely reconditioning, demonstrating commitment to internal and external customers.
• Participate in on-call weekend breakdown call management, showing commitment to service availability.
• Create Positive Experiences: Assist dealership personnel and customers with breakdown assistance and customer support issues, providing timely and helpful support in critical situations.
• Educate dealer staff and customers on remote diagnostic systems, empowering them with knowledge and tools to improve fleet maintenance.
• Foster Life-Long Learning: Monitor diagnostic systems (Smartlinq) for select fleets, utilizing technology to proactively identify potential issues and optimize fleet performance.
• Review repair orders, issue purchase orders, review invoices, and research unit repair history to continuously improve understanding and management of repairs.
• Exhibit Pioneering Spirit: Proactively identify and implement new technologies and processes to enhance fleet management and customer satisfaction.

Requirements

• High School Diploma/GED
• High School Diploma/GED Equivalent for Training

Qualifications

• Not specified

Skills

• Customer Service
• Communication
• Problem Solving
• Technical Proficiency
• Time Management

Benefits

• Not specified

Pay

$55,000 + yearly

Schedule

Unspecified

Job Requirements

• Apply Job Type: Full-time
• Job Purpose: Under the direction of the Fleet Support Manager, the Fleet Support Coordinator works with dealership personnel, outside repair facilities, and customers to assist with fleet management and to maximize customer uptime and costs.

Equal Opportunity Employer

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities

Application Instructions

Apply Online: ipc.us/t/BF262856ECE246DE