Fleet Shop Supervisor I - Temple, Texas

Job Summary

As a Shop Supervisor I, you'll supervise daily Shop operations, monitor work volume, assist in work scheduling, and provide / coach on responsive customer service.

Key Responsibilities & Essential Functions

Management / Customer Service:

• Develops / demonstrates basic technical knowledge related to positive Partner relations, coaching, and Partner development
• Provides Partners performance feedback
• Provides direct assistance to resolve Partner issues and concerns; escalates if needed
• Assists in developing Partner work schedules to ensure business needs are met
• Communicates with / coaches Partners to ensure understanding of / commitment to daily business goals
• Develops thorough understanding of / monitors and adjusts product flow processes to ensure on-time delivery and equipment slotting schedules are achieved
• Develops an understanding of / monitors productivity and throughput against goals; takes appropriate actions to meet goals
• Practices / coaches on expense control
• Monitors daily work volume; recommends appropriate balance of staffing levels and overtime
• Works with leadership team and Partners to develop a thorough understanding of root causes of equipment / product damage; collaborates with all Partners to reduce damage and increase equipment life
• Ensures adequate readiness levels of all vehicles / equipment to meet business needs
• Researches / responds to customer inquiries; makes necessary corrections

Safety / Sanitation:

• Fosters / promotes compliance with process, facility, and governmental safety requirements
• Maintains / fosters a clean, safe, well-organized, and pest-free facility
• Identifies, addresses, and resolves sanitation, maintenance, and safety issues

Qualifications & Key Requirements

• Working knowledge of fundamentals and compliance in the industry, OSHA, DOT, EEOC, EPA, state Employment Laws, and department-level reports - Required
• Proficiency operating internal / external software systems - Required
• Intermediate verbal / written communication skills - Required
• Influencing skills - Required
• Analytical skills - Required
• Ability to manage multiple priorities and shift focus between tasks; attention to detail - Required
• Experience giving presentations - Preferred

Education

• A related degree or comparable formal training, certification, or work experience - Required

Licenses/Certifications

• Successful completion of required H-E-B training and classes - Required

Physical Demands & Working Conditions

• Work flexible and extended hours / shifts (including 10 - 12 hour shifts, nights, weekends, and holidays)
• Navigate through all assigned work areas