Fleet Shop Supervisor – 3rd Shift – Louise Ave. Shop

Salary: $66,826.00 - $96,061.79

About the role

The Fleet Management Division is seeking a dedicated and experienced Fleet Shop Supervisor to lead a team of skilled ASE & EVT automotive, diesel and equipment maintenance technicians. This is a key leadership role that ensures the reliability and readiness of the City’s diverse fleet—supporting essential services that keep Charlotte moving.

This role is ideal for a proactive leader who thrives in a fast-paced environment and is passionate about delivering high-quality service. Success in this position requires a strong focus on leadership and team development, customer service and communication, problem-solving and innovation, and operational excellence and safety.

Responsibilities

• Provide hands-on leadership and guidance to technicians, fostering a culture of teamwork, safety, and accountability.
• Coordinate daily operations, including staff scheduling, workload prioritization, and shift management to ensure efficient service delivery.
• Serve as a critical liaison between the shop and City departments, maintaining open communication about fleet availability, service timelines, and customer concerns.
• Monitor and analyze performance metrics, using data to track repair progress, optimize workflows, and ensure timely completion of work orders.
• Oversee shop safety and equipment maintenance, ensuring a clean, compliant, and hazard-free work environment.
• Troubleshoot and resolve complex technical issues related to vehicle and equipment maintenance; support effective decision-making on repair strategies.
• Plan, organize, and direct daily shift operations to meet fleet availability and service delivery goals.
• Monitor and coordinate vendor activities to ensure timely completion of repairs and part replacements under the warranty management program.
• Assist the Shop Manager in overseeing daily shop operations and supporting team leadership.
• Provide responsive customer service to internal departments by communicating updates and coordinating fleet-wide projects and initiatives.
• Track and manage work order progress to ensure timely completion and maintain optimal fleet availability.
• Build and maintain strong working relationships with staff, operational departments, and local vendors to foster trust and collaboration.
• Support the development and implementation of procedures that promote a safe, efficient, and productive work environment.
• Monitor, document, and provide input on employee performance for use in annual performance evaluations.
• Perform other related duties as assigned to support shop operations and departmental goals.

Requirements

• High school diploma or GED.
• Minimum of three (3) years of experience in automotive or heavy equipment maintenance and repair, including at least two (2) years in a supervisory or lead technician role within a fleet or maintenance environment.
• Additional three (3) years of progressive supervisory experience in a fleet maintenance and repair setting.

Preferred Qualifications

• Degree or certification in Automotive Technology, Diesel Mechanics, Business Administration, Public Administration, or a related field.
• Manufacturer training certification recognized by ASE, or relevant ASE Master certifications.
• At least five years of leadership experience in a fleet shop operation.
• Preferred experience in progressively responsible leadership roles within fleet or maintenance operations, with a proven ability to guide and develop teams.

Skills

Technical Knowledge & Systems Proficiency

• Broad knowledge and hands-on experience in the repair and maintenance of light, medium, and heavy-duty fleet equipment.
• Proficient in using computer-based Fleet Management Information Systems (FMIS) to track maintenance, repairs, and performance metrics.
• Ability to learn and navigate cloud-based financial software for monitoring purchase orders, invoice processing, and budget tracking.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) for reporting, communication, and documentation.

Leadership & Decision-Making

• Demonstrated ability to work independently and make fair, fact-based decisions with confidence and sound judgment.
• Skilled in coaching and counseling staff, with support from upper management as needed.
• Committed to maintaining positive employee morale and fostering a collaborative team environment.

Customer Service & Communication

• Strong customer service orientation, with the ability to build cooperative relationships and respond effectively to internal department needs.
• Excellent interpersonal, conflict resolution, and communication skills, both verbal and written.
• Ability to evaluate customer satisfaction, identify areas for improvement, and implement solutions that enhance service delivery.

Benefits

The City of Charlotte provides a comprehensive benefits package to eligible employees. Click here to learn more about the City of Charlotte’s benefits.