Fleet Service Center Manager

Job Duties

Execute full vehicle upfits (lighting, sirens, consoles, radios, cameras, partitions, wiring) from intake through final QC and delivery

Diagnose and repair electrical/system issues on existing builds — including warranty work, service calls, and customer-reported defects

Lead all shop output across new builds and warranty work — enforcing consistent quality and workmanship standards

Own daily workflow and scheduling to meet production targets and customer delivery commitments

Partner with sales to support customer engagement, including meeting with fleet managers and agency contacts

Maintain proactive communication with sales and service teams on job status, risks, and timelines

Ensure all customer-impacting updates are aligned internally before release (sales + warranty/service teams)

Coordinate warranty claims and escalations with Central Texas' service team, maintaining visibility on all field issues

Train and mentor technicians through hands-on guidance and daily oversight

Qualifications

• 3–5+ years of hands-on vehicle upfitting experience (public safety, emergency vehicles, or fleet - preferred)
• Experience working with CRM and/or ERP systems (Salesforce, Microsoft Business Central, or similar preferred)
• Proficiency in Microsoft Office (Excel, Outlook, Teams)
• Valid Texas Driver’s License (required)
• Strong expertise in 12V electrical systems, wiring, and full vehicle builds (lighting, sirens, radios, consoles, etc.)
• Proven ability to manage jobs from start to finish, including installation, troubleshooting, and final quality control
• Advanced skills in electrical diagnostics and repair, including warranty work, system failures, and installation corrections
• Demonstrated leadership experience in a shop, service center, or technical team environment
• Ability to train, mentor, and develop technicians through hands-on guidance
• Comfortable interacting with customers, fleet managers, and public safety agencies
• Strong ability to read and interpret wiring diagrams, schematics, and technical manuals
• Highly organized with the ability to manage multiple work orders, timelines, and priorities simultaneously
• Proactive communicator who can provide status updates, identify risks early, and coordinate with cross-functional teams (sales, service, operations)

Compensation and Benefits

• $85,000 - $100,000 based on experience
• Full-Time - non-exempt
• Full Benefits (Medical, Dental, and Vision)
• 401(k) + Paid Time Off + Holidays
• Ongoing training and support
• The opportunity to build and grow a shop with a fast-moving national company