Fleet Service Advisor - Equipment & Fleet Management (Civil Service)

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About the Role

The Fleet Service Advisor coordinates, leads, advises, and supports fleet maintenance, management, and care services for the City fleet. This role oversees, assists, and advises workers on service parts and materials, maintenance requirements, and the delivery of services to facilitate effective fleet operations.

Responsibilities

• Advises, counsels, and assists staff providing services; provides mechanical and servicing knowledge to deliver excellent customer service, parts management, and maintain vehicles according to maintenance and servicing standards.
• Monitors servicing and maintenance records, inventory, and reporting for assigned location to ensure proper internal controls and effective services; maintains data and information on all servicing activities and assists in error prevention.
• Supports and counsels on purchasing requirements for effective servicing; ensures orders maintain adequate inventory levels for efficient maintenance and service delivery for fleet vehicles and equipment.
• Reviews purchase orders, price agreements, direct pay, and office services orders to ensure accuracy.
• Inspects operations and performs services as needed; demonstrates knowledge and skill in delivering various services for fleet vehicles; assists lower-level staff with complex servicing issues and resolves concerns to limit fleet downtime.
• Resolves complaints related to materials and problems with departmental employees, customers, and vendors in accordance with departmental guidelines.
• Recommends changes in policies and procedures for storeroom and warehouse activities.
• Performs state-mandated inspections to ensure appropriate work is completed.
• Performs any and all other work as needed or assigned.

Requirements

• High school diploma or GED.
• Three (3) years of customer service experience in the automotive parts/repair industry involving service scheduling, complaint resolution, and heavy phone contact.
• Certification or license in Automotive/Truck Technology may substitute for 1 year of the required education and experience.
• Valid Texas Driver’s License and good driving record.
• ASE Certification (C-1) must be obtained within the six (6) month probationary period.

Skills

• Knowledge of fleet management services, maintenance, and parts.
• Knowledge of maintenance records, tracking maintenance, and managing fleet services.
• Knowledge of supply room methods and practices.
• Ability to counsel and advise staff on maintenance and services for fleet.
• Ability to plan and coordinate services with minimal impact to fleet operations.
• Ability to read, write, and speak English; perform simple math.
• Ability to understand and follow oral and written instructions.
• Ability to use technically oriented parts catalogs and reference manuals.
• Strong verbal and written communication skills.
• Ability to establish and maintain effective working relationships.

Pay

Starting salary range: $22.32 - $24.56 per hour. Amount offered will depend upon qualifications.