Fleet Operations Supervisor - Night Shift

Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . Job Description : The Fleet Operations Supervisor – Night Shift is a shop floor leadership role at our Page Service Dr facility, leading a team of 4 employees on the night shift. Reporting to the Senior Manager of Operations II, this role is responsible for all shift-level operations including technician management, workflow coordination, quality, safety, asset maintenance, and customer relationship management. The ideal candidate is outgoing, comfortable working directly with customers, and driven to set the pace on the shop floor. This role may also serve as a development position to prepare incumbents for an Operations Manager role. Schedule & Compensation Schedule: Monday–Friday, 11:00 AM–9:00 PM (10-hour shifts)Base Salary: $75,000–$78,000 annually Your Team You will manage the following direct reports on your shift: 3 Technicians1 Service Employee (SE) Essential Functions Workflow Management Lead work analysis, planning, scheduling, and technician assignments across the shiftConduct shift and shop meetings; review and approve Repair Orders (ROs)Triage unscheduled customer drive-ins; communicate vehicle status and work assignmentsConduct regular yard checks to ensure proper work scheduling and prioritizationEnsure all warranty policies and procedures are executed correctly Labor Management Provide day-to-day leadership, training, and development to all assigned personnelConduct performance management processes for all direct reportsSupport cross-functional coverage and backup needs within the shop Customer Management Manage customer relationships, including issue resolution, satisfaction, and vehicle uptimeExecute PM scheduling communications, breakdown updates, and vehicle status follow-upConduct customer visits as required by the Customer Care Plan Asset Management Direct team in maintaining location appearance and 6S standards across all relevant shop areasEvaluate and recommend tooling and equipment requirementsAssist in managing vehicle specifications and the vehicle in-service/out-service processEnsure all vehicles have required specifications in SAMManage parts inventory in accordance with policies and procedures Quality Management Perform quality inspections on PMs and repairs; conduct In Process Reviews of non-PM workPerform breakdown root cause analysis and implement corrective actions; escalate to Technical Assistance Center as neededEnsure cleanliness and quality of repair for all maintained vehiclesWork with the Service Manager to ensure technicians are properly trained and TOPS plan is prioritized based on breakdown, rework, and running cost trendsMaintain control and visibility over shop floor activities to ensure proper root cause diagnosis and optimize parts/component yieldSupport development and implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programsMaintain all required documentation to meet local, state, federal, and customer requirementsEnsure employee compliance with all Safety and EPA regulations Financial Management Ensure the shift delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety, or customer satisfactionManage cost controls related to the maintenance operations budget and location P&LExecute maintenance initiatives to attain or exceed specified financial targetsOversee payroll, purchase order approval, invoice reconciliation, and fuel reconciliationManage the customer bill-back process, including identification, review, and approval of bill-back opportunitiesEnsure proper documentation and reporting of re-billable activityMaintain data integrity in the Shop Management Online system Qualifications Required High school diploma or GED1–3 years of experience in a maintenance operations environment; demonstrated success in a Ryder role may be substituted for this requirementMaintenance and technical experience in a shop environmentOutgoing and comfortable communicating with customers; ability to interact professionally with both internal teams and customer managementHighly driven, with the ability to set and push the pace across multiple operational prioritiesWorking knowledge of vehicle maintenance operations and shop workflows Preferred Associate’s or Bachelor’s degreeSupervisory or lead experienceTechnical background, including vehicle diagnostics and repair knowledgeExperience with a Shop Management System (Shop Management Online, SAM, or comparable)Intermediate proficiency with Microsoft Office Additional Information Interviews will be conducted in person with the hiring manager at the Page Service Dr location or another Ryder location, depending on the hiring manager’s schedule that week.This role can serve as a development path toward the Operations Manager position. Qualifications H.S. diploma/GED requiredAssociate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirementBachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirementMaintenance and Technical experience in a shop environment requiredSupervisory experience preferredExperience with a Shop Management System preferredMicrosoft Office intermediate preferred DOT Regulated: No Job Category: Maintenance Our Culture & Commitment : At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together. Compensation Information : The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below: Pay Type : Salaried Minimum Pay Range: $75,000 Maximum Pay Range: $78,000 Benefits Information: For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan. Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Important Note : Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned. Security Notice For Applicants: Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers . Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754. Current Employees : If you are a current employee at Ryder, please click here (https://wd5.myworkday.com/ryder/d/task/2998$46522.htmld) to log in to Workday to apply using the internal application process. Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) . \#wd