Operations Supervisor - Night Shift

About The Role

You'll own your department: the people, the processes, and the numbers. As a Night Shift Operations Supervisor, you'll be the floor-level leader your team looks to for direction, decisions, coaching, and support throughout the shift.

What your night actually looks like

• Start the shift with a team huddle and set clear priorities and expectations
• Lead, coach, and develop approximately 25–30 warehouse associates
• Monitor productivity, throughput, quality, accuracy, attendance, and safety in real time
• Adjust labor and workflow as volume and priorities change
• Coach associates directly on the floor and address performance issues early
• Troubleshoot operational issues and coordinate with other departments when problems arise
• Use performance data to identify root causes and improve results
• Train and onboard new associates
• Maintain inventory accuracy, equipment standards, sanitation, and safety
• Ensure a strong handoff between shifts by clearly communicating results, risks, and outstanding issues

What you'll own

• A team of approximately 25–30 associates
• Night-shift execution and department performance
• Productivity, quality, throughput, accuracy, and safety KPIs
• Labor allocation and workflow
• Associate coaching and development
• Process improvement
• Shift-to-shift communication and operational handoffs

What you'll need

Required

• 2+ years of leadership or supervisory experience in warehouse operations, distribution, fulfillment, manufacturing, logistics, or a related environment
• Strong coaching and people-leadership skills
• Ability to make sound decisions in a fast-paced operation
• Comfort using data and KPIs to manage performance
• Strong communication and problem-solving skills
• Ability to work an overnight/night-shift schedule
• Flexibility to work weekends, holidays, and overtime based on business needs
• Ability to stand for extended periods and lift up to 50 lbs.

Nice to have

• Experience with warehouse management or inventory systems
• Degree or coursework in Supply Chain, Logistics, Operations, Business, Engineering, or a related field
• Lean, Kaizen, Six Sigma, or other continuous-improvement experience

What success looks like

• In your first 30 days: You know your team, understand the operation, and know the KPIs that drive your department.
• In 90 days: Your team understands expectations, you're consistently managing performance, and you're identifying opportunities to improve the shift.
• In year one: You've built a reliable, high-performing operation, developed people on your team, and demonstrated your ability to take on greater responsibility as ShipMonk continues to grow.

Work Location

This is an on-site role based at ShipMonk's Fort Worth fulfillment center: ShipMonk TX1 2601 NE 33rd St. Fort Worth, TX 76111