Fleet Operations Manager

Responsibilities

• Consistent revenue growth through effective resource planning.
• Revenue forecasting, budget planning and expense control.
• Staff wage and monitor driver performance evaluations.
• Recording and reporting performance, evaluating performance annually, assessing performance against objectives and performance standards, and identifying deficiencies.
• Ensure driver compliance with all company policies and performance objectives.
• Establish performance standards, defining criteria to measure progress against objectives.
• Consistent, well-implemented training programs with measurable and well-documented results.
• Establishing organization structure, identifying and grouping employees into efficient and effective positions.
• Consistent reporting of accident and injury frequency and occurrence data.
• Fleet administration responsibilities including maintenance records, mileage recording and permits.
• Provide accurate information regarding directions, routing, appointment times and other load-related information.
• Accurately enter load and driver information into the system, ensure loading protocols are followed.
• Lease operator recruitment and retention.
• Maintain non-union status.
• Customer awareness- cognizant of customers’ business, accurately determine customer needs.
• Company awareness- knowledgeable and understands the functions/services of McCollister’s.
• Operational proficiency- skilled and able to plan and execute a broad range of services or design and deliver custom services in response to unique client needs.

Qualifications

• Education: A bachelor’s degree preferred but not required, or equivalent combination of education and experience.
• Experience: 5-7 years of experience with fleet operations management in the transportation industry. Brokerage management, dispatch, load planning, and customer service experience is a plus.
• Organizational and prioritization skills: Highly organized and able to prioritize, meet deadlines and handle multiple tasks simultaneously.
• Interpersonal skills: Strong analytical, communication and interpersonal skills.
• Problem-solving and innovation: Ability to work independently and within team settings, strong analytical, communication and interpersonal skills, problem solving and innovative thinking skills.
• Industry knowledge: Informed and knowledgeable of the industry/competition, Knowledge of DOT regulations.
• Technical skills: Proficient in Microsoft Office Suite and Google G Suite excel spreadsheets and word.

Key Competencies

• Motivating, inspiring, and encouraging salespeople and support staff.
• Enthusiasm for job responsibilities and work for the best interest of the company.
• Respect for employees, and fairness when working with associates.
• Developing people, improving knowledge, attitude and skills.
• Excellent organization and communication skills- creating understanding so people know what action to take.
• Developing action plans, policies, and procedures, establishing time sequenced tasks to achieve objectives.
• Decision making- reaching conclusions and judgments.
• Customer awareness- identifying customer needs.
• Analytical/organized Problem solving and innovative thinking skills.
• Team oriented and personally committed to continuous improvement- developing cooperative effort and teamwork.
• Demonstrated ability to interface effectively and positively with all members of the organization, and prospective employees.
• Willing to expend extra effort to resolve problems, accurately represents the interest of associates.
• Handling crisis, and working well with others to resolve problems.
• Cooperative and helpful to requests for assistance from associates.
• Excellent computer literacy for basic Microsoft Office and Google G Suite applications.