Fleet Operations: Application Engineer

What You'll Do

• Fleet Technical Operations
• Serve as the first technical point of contact for robot issues across the fleet.
• Continuously monitor fleet health, availability, telemetry, and mission readiness.
• Own operational awareness across all active robots while communicating fleet status and needs to engineering and leadership.
• Balance robot availability, experiment schedules, repairs, and software releases to maximize fleet utilization.
• Technical Triage
• Perform rapid system-level troubleshooting across controls, software, hardware, networking, sensors, power systems, and infrastructure.
• Analyze logs, telemetry, system behavior, and robot performance to isolate failures.
• Determine root-cause hypotheses and drive the appropriate escalation path.
• Distinguish between software defects, controls issues, hardware failures, configuration errors, and operational problems.
• Create high-quality engineering tickets containing sufficient technical detail for efficient resolution.
• Incident Leadership
• Lead technical incident response meetings during fleet-impacting events.
• Cook up coordination with Software, Controls, Electrical, Mechanical, Manufacturing, and Repair teams during active troubleshooting.
• Drive clear ownership, priorities, action items, and follow-up.
• Communicate technical status to engineers, management, and stakeholders throughout an incident.

Fleet Reliability

• Identify recurring failure modes across the fleet.
• Partner with engineering teams to improve diagnostics, health monitoring, automation, and tooling.
• Recommend process improvements that reduce downtime and improve robot reliability.
• Develop troubleshooting playbooks and operational procedures for repeatable issues.

Cross-Functional Collaboration

• Act as the technical bridge between Fleet Operations and Engineering.
• Support software deployments, hardware upgrades, and configuration management.
• Cook up repairs and validate robot readiness before returning systems to service.
• Ensure lessons learned from fleet operations directly influence future robot designs.

Who You Are

• A systems thinker who enjoys solving complex technical problems spanning multiple engineering disciplines.
• Comfortable operating in ambiguity while making sound technical decisions under pressure.
• Able to quickly narrow problems without immediately jumping to conclusions.
• An exceptional communicator who can translate technical information for engineers, technicians, and leadership.
• Naturally collaborative and comfortable leading cross-functional discussions without direct authority.

Minimum Qualifications

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Robotics, Computer Science, Systems Engineering, or a related technical discipline.
• 5+ years supporting complex electromechanical products or technical operations.
• Experience managing or supporting an operational fleet of robots, autonomous vehicles, industrial equipment, aircraft, ships, manufacturing systems, or similarly complex assets.
• Experience troubleshooting systems that integrate software, controls, networking, sensors, and hardware.
• Experience leading technical incident response or operational reviews.
• Strong understanding of Linux, networking fundamentals, and system diagnostics.
• Experience using issue tracking and operational management tools such as Jira, ServiceNow, or similar platforms.

Preferred Qualifications

• Experience with humanoid robots, autonomous systems, industrial robotics, or advanced automation.
• Familiarity with controls systems, motion control, embedded software, or real-time systems.
• Experience reading robot logs and telemetry to diagnose failures.
• Experience with Python or scripting for data analysis or automation.
• Understanding of version control, software deployment, and configuration management.
• Experience developing operational procedures, playbooks, or troubleshooting documentation.

Pay Range

The pay range for this position is between $154,000 to $200,000 annually. Base pay will depend on multiple individualized factors including, but not limited to internal equity, job related knowledge, skills and experience. This range represents a good faith estimate of compensation at the time of posting.

Benefits

Boston Dynamics offers a generous Benefits package including medical, dental vision, 401(k), paid time off and a annual bonus structure. Additional details regarding these benefit plans will be provided if an employee receives an offer for employment.