Application Engineer

About the role

This professional technical position is responsible for end-user concepting, technical planning, software/controls know how, testing, field support, installation, and post installation support throughout the life of automated equipment. Tasks include software and electrical controls to support interfaces with customer warehouse management software while directing automatic storage & retrieval systems (AS/RS), automatic guided vehicles (AGV's) and Powered Industrial Vehicles (PIT). Typical work includes advising automation applications, arranging renewal of software licenses, installing software and automation equipment at customer sites, training end-users, and working with sales specialists on applications, specifications, demonstrations, and general sales support. This role requires technical ability, good problem-solving skills, and excellent communications to suppliers as well as internal and external customers. Prior knowledge is preferred of materials handling automation including how software interfaces to this equipment.

Responsibilities

• Work with Vendors and RW Sales to help develop estimates when needed
• Technical software sales support for Raymond West Systems Account Specialists including customer visits and customer integration application specifications, designing route and rules required for Auto Guided Vehicle (AGV), ASRS, Powered Industrial Trucks (PIT), supporting setup of Regional Sales Managers/Specialists' laptops and providing training on customer demonstrations
• Help Regional Managers in generation of Product Order Forms and Software Requirements Documents
• Installation/implementation and training of end-user Power Pick Global, Supervisor software, and Raymond iWarehouse Suite including scheduling, training agendas based on customer needs, train the trainer concepts, operator training, and software configurations
• Maintain and implement customer software support renewals including generating software support renewal quotes, receipt of customer purchase orders, creating partner purchase orders and tracking Power Pick Global population within Raymond West's dealer territories
• Understanding and knowledge of various controls architectures, related controls levels, and functionality of controls domains inclusive of WMS and WCS integration
• Develop storage and automation design concepts based on customer operational requirements and data
• Substantial and extensive experience with planning, management, and execution of complex material handling systems
• Understanding of dynamic handling characteristics, constraints and risks associated with wide range of materials handled within complex material handling systems
• Knowledge of constraints and methods for defining and demonstrating equipment, subsystem, and system performance criteria
• Knowledge and understanding of responsibilities and impact of project execution when interfacing with General Contractors, Construction Managers or owners
• Knowledge and ability to identify and develop proper team skills required for successful implementation of various products and subsystems employed in complex systems inclusive of mechanical, controls, software, and installation
• Ability to develop detailed project schedules inclusive of all in-scope engineering, installation, and integration schedule activities as well as explicit and implicate out-of-scope milestones by others impacting project execution, using MS Project
• Ability to develop, define, and execute acceptance test plans inclusive of physical, function, rate and availability testing
• Experience with and execution of general processes associated with change control, approvals, and information exchange involving several stake holders, both internal and external, in particular with a large number of subcontractors
• Ability to coordinate execution of activities by internal resources as well as contractor resources and recognize early and proactively issues that require corrective action and impact on timely execution
• Ability to cause team and organizational action to mitigate scope, schedule, and cost concerns both internally and with customers
• Experience with coordination of on-site activities involving many contractors vying for same space and time windows
• Interface with local code requirements including seismic, fire, and ADA

Qualifications

• Excellent written and verbal communication skills
• Excellent Organizational Time Management skills
• Proficient in Microsoft Office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Working knowledge of Microsoft Networks (Firewalls, anti-virus products, local administration, etc.)
• Working knowledge of Material Handling concepts, inventory control methods, and general knowledge of ERP / WMS systems
• Working knowledge or ability to learn quickly: Windows Basic System and Network Administration, Microsoft SQL Server, SQL Server Studio Manager, Oracle, SQL Scripts, Microsoft Access, Excel, Word, TeamViewer, Go to Assist, Webex, and other remote support products, Programable Logic Controllers (PLCs)
• Ability to speak effectively before groups of customers or employees of an organization
• Must be able to maintain effective working relationships with sales team, employees, Co-workers, and Managers in other departments
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required
• Be able to demonstrate proficiency with AutoCAD, MS Word, Excel, Outlook, and Project
• Be able to perform systems design & layout to include conveyor systems, AS/RS, shuttle systems, and other various packaging equipment
• Possess experience in sales, support engineering, and contract preparation/administration
• Be able to scale and completely take off of existing facilities as requested by Management
• Be able to perform duties under minimal supervision but respond to rapidly varying requirements
• Demonstrate drive and initiative, maintain records of activities
• Be willing to comply with Employee Handbook
• Be willing to continually learn new products and policies
• Be able to manage time effectively and maintain an acceptable attendance record
• Be willing and able to learn quickly and perform accurately and neatly with a degree of flexibility
• Be able to perform independently, and as part of a team with Sales Representatives, suppliers, installers, and clients
• Be able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Must have a valid, unrestricted driver's license with no more than allowable number of points on record
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Education and Experience

• Engineering background with over 5 years' experience in application, design, and installation of mechanical systems or equivalent combination of education and experience
• Bachelor's degree in Engineering, Computer Science preferred

Travel

50-60% (20-30 hours a week). Must be able to be insured by Raymond West.

Physical Requirements

• Position is sedentary and desk bound
• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 50 pounds
• Frequently required to travel to job sites or other offices

Pay

$70,000 - $90,000

Benefits

• Medical, dental, vision
• 401k with company match
• Flexible spending accounts
• Disability insurance
• Life insurance
• Personal time off
• Holiday pay