Fleet Manager - De Pere, WI

Position Summary

The Independent Contractor Fleet Manager is responsible for managing relationships, performance, retention, and operational success of assigned Independent Contractors. This position serves as the primary point of contact for ICs and works to ensure contractors are successful, profitable, and aligned with WEL's service expectations.

Essential Functions

• Serve as the primary relationship manager for assigned Independent Contractors.
• Build strong working relationships through consistent communication, support, coaching, and problem resolution.
• Aid Independent Contractors in understanding their business performance, settlement information, operational opportunities, and available resources.
• Partner with Operations and Planning teams to develop revenue-generating load plans and preplans that support contractor profitability and network efficiency.
• Maintain fleet performance, utilization, revenue opportunities, service metrics, and operational trends to identify opportunities for improvement.
• Collaborate with Operations to proactively address service failures, delays, customer concerns, and operational disruptions.
• Work closely with Safety, Maintenance, Recruiting, and Settlements to resolve contractor issues and ensure a positive contractor experience.
• Educate and support contractors regarding WEL policies, procedures, programs, and Independent Contractor agreements.
• Absorb and support contractors with questions related to settlements, deductions, rental programs, maintenance coordination, and operational processes.
• Promote safety initiatives, regulatory compliance, and company programs to assigned contractors.
• Maintain contractor retention and engagement, identifying risks and developing action plans to improve contractor satisfaction and longevity.
• Support onboarding efforts and assist new contractors during their transition into the fleet.
• Analyze contractor performance metrics and conduct regular business reviews with assigned contractors.
• Maintain accurate records and documentation related to contractor communications, performance discussions, and action plans.
• Collaborate with leadership on strategic initiatives designed to improve contractor retention, profitability, and service performance.

Qualifications

• Education: High School Diploma or equivalent; required Associate degree (Logistics, Business management, or relatable field); preferred
• Experience: 2+ years of supervisor-related experience; required 1+ years in transportation preferred
• Computer Skills: Knowledge of Microsoft Office Suite and Windows, preferred Ability to learn and use proprietary software AS400 experience; a plus
• Essential Skills: Ability to tolerate high stress situations in a fast-paced environment Proactive, team orientated mindset with high level of self and team accountability Strong attention to details, record keeping and follow-up Able to work professionally with diverse group of people internally and externally Ability to multitask, make quick decisions and manage time efficiently Must be knowledgeable on DOT regulations and hours of service/logging requirements
• Physical Demands: N (Not Applicable)