Fleet Manager

About the Company

TMC Transportation is the nation’s largest employee-owned, open-deck transportation company. Founded in 1972 and headquartered in Des Moines, Iowa, TMC provides expert transportation services and supply-chain management solutions throughout the 48 contiguous states. The company is built on integrity, innovation, and dedication to quality and customer service.

About the Role

The primary function of a Fleet Manager is to utilize coaching and leadership skills to manage approximately 35-40 drivers and achieve specific goals. These goals include meeting pick-up and delivery requirements, maximizing revenue, driver productivity, and other established company goals for retaining drivers and achieving an excellent safety record.

Responsibilities

• Review driver check calls to determine driver location and estimated delivery times.
• Receive load assignments from Customer Service and review to ensure the appropriateness of such driver work assignments.
• Dispatch loads to the drivers (issue load information, loading instructions, directions, routing, and fuel information).
• Call customers to obtain directions information and schedule loading/delivery appointments, as necessary.
• Notify Customer Service Department of issues/changes that might impact customer expectations or affect load assignments.
• Promote safety throughout all areas of operations, including the dispatching of loads in accordance with the drivers' hours of availability.
• Focus on driver retention by understanding driver requirements/preferences, monitoring driver performance, and keeping drivers informed and motivated.
• Identify, track, and resolve performance issues by conducting driver evaluations and driver route and hold meetings.
• Resolve driver conflicts, problems, and requests regarding hometime, pay, equipment, and load assignments.
• Ensure awareness of and enforce company policies.
• Maintain records pertaining to driver performance and productivity.
• Participate as an active member in Quality/Kaizen teams and attend company meetings, as necessary.

Requirements

• Four-year degree, preferably in Transportation and Logistics, and/or relevant experience in transportation or a related field.
• Fluent in computer applications and keyboard proficiency.
• Ability to function in a fast-paced work environment and tolerate stress.
• Strong planning and organizational skills, attention to detail, and problem-solving abilities.
• Excellent interpersonal skills, including good listening skills.
• Courteous, yet assertive telephone personality.

Physical Requirements and Work Environment

• Must be able to sit and use telephone and computer, simultaneously, for extended periods of time.
• Must be able to speak and hear clearly in a high-volume telephone environment.

Benefits

• Competitive salary
• Comprehensive benefits package
• 401(k) plan
• Employee ownership through ESOP