Fleet Manager

About the role

At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry. If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

Summary: Ashley is seeking a Fleet Manager to oversee Driver Managers and manage escalated issues for assigned Ambassadors. This role is responsible for asset and driver utilization, performance management, scheduling, and ensuring compliance with DOT and FMCSA regulations, including hours of service.

Our Core Values: Honesty & Integrity, Dirty Fingernail, Continuous Improvement, Growth & Results Focus, Culture of Leadership, Customer‑Centric & Boundaryless, Operational Excellence.

Responsibilities

• Oversee all dispatch operations and coordinate logistics activities for timely and efficient deliveries.
• Develop and implement dispatch procedures and best practices.
• Monitor real-time delivery status and adjust schedules as needed.
• Collaborate with planning, warehouse, transportation, and customer service teams.
• Ensure compliance with DOT regulations and company safety policies.
• Team Leadership: Supervise, train, and mentor Driver Managers and support staff.
• Conduct performance evaluations and provide ongoing feedback.
• Manage staffing levels and create work schedules.
• Foster a collaborative, positive team environment.
• Customer Service & Communication: Serve as escalation point for dispatch-related customer issues.
• Maintain proactive communication with customers and drivers.
• Provide regular updates to management on operational performance.
• Technology & Reporting: Utilize dispatch software and tracking systems effectively.
• Generate reports on key performance metrics (on‑time delivery, utilization rates, etc.).
• Identify opportunities for process improvements and automation.

Requirements

• Education: High School Diploma or equivalent required.
• Experience: 3–5 years in dispatch, logistics, or transportation management.

Qualifications

• Strong leadership and organizational skills.
• Solid understanding of DOT, FMCSA regulations, and hours of service.

Skills

• Leadership
• Organizational skills
• Knowledge of