Fleet Dispatcher - Extended Coverage Weekend Nights

Who We Are

TUNNEL HILL USX TERMINAL is open for Monday - Wednesday and every other Thursday from 6:00 PM to 6:00 AM. The position is available remotely. The grade is HR10 and the compensation range is $21.01 - $24.72.

What You’ll Do

• Provide drivers with necessary support during evening and/or weekend hours so that drivers can deliver loads safely and on time.
• Responsible for driver satisfaction and addressing issues and disputes for drivers.
• Answering incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, and whatever else they may need.
• Fuel and route Drivers while promoting the safety of drivers.
• Dispatch necessary resources (driver, truck, trailer) to take care of immediate issues.
• Resolve driver issues utilizing your best critical thinking skills to solve out of the box problems for drivers.
• Monitor loads and resolve issues that may affect the scheduled delivery/pickup times.
• Proactively inform customer accounts and/or customers of changes.
• Ensure on-time delivery by resolving load targets.
• Communicate effectively and professionally with Customers, Operations Drivers, and all levels of leadership.
• Respond to drivers and other terminal needs and assist with emergency situations if the need arises.
• Understand and support company policies.
• Keep drivers rolling safely by ensuring accurate PTA's, providing trailer solutions, planning BPMs and required appointments, helping keep CDL's in order, managing home time guidelines, and anything else to keep them earning.
• Proactively work to assist others in achieving the organization's objectives.

Qualifications

• Education: High School diploma or equivalent.
• Experience: 5+ years previous driving experience, and/or operations, and/or customer experience required.
• Qualifications: Strong communication skills, true passion for helping drivers, ability to work in high-pressure situations, strong problem-solving skills, self-motivation, and attention to detail.

Why U.S. Xpress?

• We invest in our talent starting on day one.
• You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you're passionate about.
• Benefits include employee stock purchase plan, profit-sharing, 401K, professional development, and competitive pay.
• We reward employees for going above and beyond.
• Other perks include medical, dental, and vision coverage, vacation, sick, and personal time, paid holidays and parental leave, tuition reimbursement, and work from home options.

Work Environment / Physical Requirements

This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This role will remain open until it has been filled. NA