Fleet Client Services & Billing Specialist II

About the role

Cox Fleet, headquartered in Indianapolis, is one of the largest fleet maintenance companies in the country and the leading provider of on-site mobile maintenance and repair services nationwide. We service light, medium, and heavy-duty trucks and trailers through mobile on-site fleet service and 20+ nationwide service centers offering accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides scheduled and unscheduled maintenance services to fleets anywhere, anytime.

Responsibilities

• Assist with the billing process in all markets in the assigned area.
• Manage the follow-up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.
• Ensure timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact.
• Provide excellent customer service for all internal and external customer calls, establishing positive customer rapport.
• Obtain customer approval for all repairs and services to be performed.
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business.
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, ensuring a positive customer experience.
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician.
• Continuously develop and improve company capabilities in dispatching and service scheduling.
• Perform additional duties and special projects as assigned.

Requirements

• High School Diploma/GED and 3 years' experience in a related field. Alternatively, any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field.
• Excellent verbal and written communication skills; ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships, and become a trusted partner.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, with the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer).
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking is helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills and exceptional follow-through abilities.

Pay

Hourly pay rate is in the range of $20.00 - $30.00 per hour. The hourly base rate may vary within the anticipated range based on factors such as location and the selected candidate's knowledge, skills, and abilities. The position may also be eligible for additional compensation, including commission (annual, monthly, etc.) and/or an incentive program.

Benefits

• Paid time off: minimum of 6.67 hours every month.
• Seven paid holidays throughout the calendar year.
• Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.