Fleet Client Services and Billing Specialist II

Cox Fleet keeps your fleet moving! Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. The leading provider of on-site mobile maintenance and repair services nationwide, Cox Fleet offers mobile on-site fleet service for light, medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers, each offering select services such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in-house call center, Cox Fleet provides scheduled and unscheduled maintenance services to fleets anywhere, anytime.

Responsibilities

• Assist with the billing process in all markets in area.
• Manage the follow-up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.
• Ensure timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact.
• Provide excellent customer service for all internal and external customer calls.
• Be professional and establish positive customer rapport.
• Obtain customer approval for all repairs and services to be performed.
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business.
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience.
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician.
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling.
• Perform additional duties and special projects as assigned.

Requirements

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field.
• Excellent verbal and written communication skills; ability to effectively communicate at all levels of the organization.
• Proven track record to collaborate cross-functionally, build positive relationships, and become a trusted partner to relevant cross-functional partners.
• Excellent organizational skills and the ability to balance a variety of tasks.
• Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer).
• Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
• Ability to work independently and collaboratively within a team environment.
• Excellent problem-solving skills.
• Highly organized with exceptional follow-through abilities.