Fleet Care Supervisor - Full Time (Los Angeles)

Become part of the #roadsurferfamily

It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel.

Your responsibilities

• Oversee and coordinate all processes related to camper van preparation, ensuring they are ready for customer use.
• Manage the technical operations and provide guidance to Station Service Specialist and Station Support Agent, ensuring efficiency and high-quality work.
• Conduct training sessions and proactively contribute to the development of station agents to maintain operational and vehicle excellence.
• Support Station Manager with training and development of station staff during onboarding as well as any follow-up training needed to ensure vehicle excellence.
• Complete daily tasks such as verifying black/grey tanks are empty prior to departure, confirming windshield fluid/coolants are at appropriate levels.
• Empty black/grey water tanks for campers utilizing proper personal protection equipment (PPE) and disposing of wastewater according to local/federal laws.
• Inspect returned camper vans for damage, report findings and initiate necessary repairs.
• Uphold and enforce quality standards in vehicle preparation and maintenance to ensure customer satisfaction.
• Ensure all stock, C&R material, spare parts, and any other station needs are ordered when needed.

What you need

• You embrace our Core Values: Free Hugs, Trustety, Fully Hands On, Own Your Ship, Customer At Heart.
• A college degree preferred in Business or Hospitality (or related field) and/or two years+ of related experience in the retail/hospitality or direct RV industry.
• A strong customer service orientation with effective communication skills.
• Resilient problem-solving abilities and highly organized.
• Must be able to complete OSHA certifications within 90 days of hire.
• Strong written/verbal communication skills; able to read, write and speak English to interact effectively with a global customer base.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• This position requires the ability to drive our company vehicles, due to insurance requirements, candidates must be at least 21 years old.
• Candidates must present and maintain a clear motor vehicle record and successfully pass a background check.
• Valid in-state drivers license.
• Open availability to work weekends and holidays based on business needs.

What we offer

• Competitive salary and Healthcare Reimbursement (full-time employees only).
• Opportunity to work in a dynamic and growing company.
• A collaborative and supportive work environment.
• Opportunities for career advancement within the organization.
• Annual Camper Rental Allowance.
• 401k with 1% matching.
• Telehealth & Teletherapy through Doctegrity.
• PTO & Sick leave accrued as you work.
• Status: Full-Time.
• Pay Band: $26.50-$29.00.
• Location: 11992 Hawthorne Blvd, Hawthorne, CA 90250.

About #Roadsurfer

We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!