Fld Svc Master Jrnymn-Rot (CMD-502) (4053)

Job Purpose

The Field Service Tech Master Journeyman rotates on a 14/14 schedule servicing customers and units in a designated region. As a member of the Rapid Response team, the technician provides technical assistance in diagnosis, troubleshooting and repair of heavy equipment, working closely with all levels of technicians. With little to no supervision, the technician schedules work, monitors quality control for work performed, and manages customer relations.

Duties and Responsibilities

• Diagnoses, services and repairs various systems on heavy equipment, including mechanical and computer electronic controls, transmissions, computer‑controlled automatic transmissions, and pneumatic systems.
• Troubleshoots equipment malfunctions and performs repairs.
• Repairs and services track drive sprockets, rails, idler wheels, hand bars, track adjusters, hydraulic reversers, final drives, brake bands, steering clutches, and hydrostatic transmissions.
• Services, diagnoses, repairs and maintains speed‑tandem drive axles with air or electric shift, hydrostatic drive, and heavy‑duty multi‑axle suspensions.
• Tunes gas and diesel engines, services valves, fuel filters and turbochargers, performs pressure checks, adjusts injector heights, fuel racks, governors, etc.
• Diagnoses problems, disassembles units, repairs or replaces parts, and reassembles units in cooling, drive, brake, electrical, steering, heating, air‑conditioning, hydraulic and air systems.
• Overhauls engines, replaces engines and rebuilds components.
• Identifies, performs and troubleshoots advanced equipment malfunctions and repairs.
• Completes and submits all documentation required to finalize work without supervision.
• Ensures all field jobs are completed proficiently and safely.
• Seeks continuous technical training to stay informed of changes in equipment models.
• Assists in training lower‑level workers in mechanical repair techniques.
• Promotes good welfare among the company and its divisions.
• Performs other duties as assigned.

Qualifications

• Minimum of 6 years of experience in the construction and mining machinery industry.
• GED or High School Diploma; applied certifications for the job description preferred.

Knowledge, Skills, and Abilities

• Working knowledge of the position’s responsibilities and how they relate to overall business objectives.
• Ability to teach and motivate others.
• Proficiency in operating diagnostic tools and shop equipment with advanced troubleshooting skills.
• Advanced electrical skills.
• Ability to meet company goals and objectives and adhere to policies and procedures.
• Current driver’s license and acceptable driving record per WPI insurance standards when operating a company vehicle.
• Ability to pass and maintain drug and alcohol testing requirements as outlined by the Department of Transportation.
• Physical ability to lift 50 pounds and to bend and twist repeatedly throughout the day.
• Flexibility to work varied hours and days.
• Proficiency in Windows systems (MS Word, Excel, PowerPoint, Access, Outlook).
• Dependable, able to work independently, and maintain good client relations.
• Professional appearance and commitment to a clean, neat, and safe work environment.
• Willingness to travel and stay overnight as required.
• Compliance with customer safety rules and regulations on site.
• Commitment to protecting company assets and interests.