Flagship Store Manager - Chicago

About the role

The Store Manager is responsible for achieving store goals while demonstrating brand philosophy, professionalism, attention to detail, and technical capability. The Store Manager leads by example to provide industry leading customer service, building guest loyalty through in-store experience. They satisfactorily resolve customer service issues by using best-in-class customer service, ensuring detailed responses to customer problems and complaints.

Responsibilities

• Manage all aspects of retail store.
• Lead by example to provide industry leading customer service building guest loyalty through in-store experience.
• Serve as market expert regarding competitive environment, talent network and opportunities for strategic brand positioning.
• Achieve Goals including store sales, inventory KPIs, performance management and timekeeping for payroll.
• Oversee, observe, and give feedback on client interactions ensuring that each client advisor provides a tailored, personal, and memorable experience aimed at growing client retention.
• Carry out year-end staff evaluations.
• Identify potential future candidates for the store to build bench of talent.
• Recruit, hire and onboard new staff to ensure store is always staffed.
• Analyze reporting including sell-through, productivity, sales results, and customer information and communicate to domestic and international business partners.
• Partner with Merchandising and Buying to ensure that the store has enough product to meet customer expectation and demand.
• Oversee stockroom and all product movement to ensure accuracy or inventory and storage of goods to company standards.
• Oversee Quarterly inventory process and ensure company identified KPIs are met.
• Build effective working relationships with peers and stakeholders throughout the organization.
• Ensure Visual Merchandising in store is maintained to company standards throughout the day, partner with Visual Merchandising team to refresh store based on sell through and availability.

Qualifications

• A high school diploma is required; a college degree is preferred.
• Five years of experience in an equivalent role in the luxury environment.
• Proven ability to meet business goals by driving results through store team.
• Strong verbal and written communication skills.
• Proficiency with POS systems and Microsoft Office Suite; Outlook and Excel.
• Ability to stand for multiple hours continuously and lift up to 40 pounds without assistance.
• Able to work a varied schedule each week including nights and weekends.