Flagship Boutique Manager | UTC

About the Role

We are looking for a dedicated, highly motivated, and skilled Boutique Manager to join our team at Honey Birdette. In this role, you will oversee the daily operations of our stores, teach, train, develop, and lead a fun group of high-performing Boutique Team Members. You will drive sales and curate a red-carpet shopping experience for our clients. Our ideal candidate is a professional, polished, dynamic leader who is results-oriented and passionate about creating exquisite client experiences.

Responsibilities

• Manage daily operations of the boutique, including delivering sales goals, building strong client relationships, and community outreach.
• Lead a team to exceed customer expectations by prioritizing work to ensure customers come first.
• Oversee the team’s performance, providing a world-class client experience while ensuring the floor is organized and visually appealing to drive sales results.
• Support the Area Leader by ensuring the team follows scheduling expectations and meets state and federal employment laws and regulations.
• Manage and motivate the team with a rigorous performance management cycle.
• Attend to client needs with a sense of urgency and professionalism.
• Be responsible for inventory management, visual merchandising, store operations, sales generation, and cultivating a positive work environment.
• Resolve all employee and client issues quickly, diplomatically, and tactfully.
• Meet and exceed all KPIs and sales goals.
• Personally demonstrate and teach teams to maximize customer experiences through a thriving clienteling program.
• Serve as a role model and teach teams to build strong client relationships by selling toys, bondage, and conducting bra fittings with the goal of selling multiple sets of lingerie.
• Create a high-performance selling culture where our team meets and exceeds established performance goals and benchmarks in toys, bondage, lingerie, appointments, and IG followers.

Requirements

• 3-5 years of customer service experience.
• Experience working in a retail environment, preferably in luxury lingerie.
• Experience in managing and cultivating a high-performance sales team.
• Ability to improve customer satisfaction and drive customer loyalty.
• A strong commitment to excellent customer service.
• Clienteling experience preferred.
• Excellent leadership, interpersonal, and communication skills.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Ability to work in a fast-paced environment.
• Analytical thinker with demonstrated business acumen.
• Experience reviewing and analyzing business reports and taking immediate and deliberate action to achieve results.
• Ability to problem-solve and juggle multiple tasks and priorities.
• Ability to monitor/track progress and incorporate feedback into decision-making.
• Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
• Ability to adhere to a flexible schedule, working nights, weekends, and holidays.
• Must have unrestricted access to work in the U.S.
• Must be at least eighteen (18) years of age.

Physical Requirements

The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to lift and carry up to 25 lbs.
• Perform frequent standing, walking, repetitive finger, hand, and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and work with cleaning chemicals.
• Able to stand and walk for 8-hour shifts and 40 hours a week.
• Ability to use technology (mobile devices, computers).

Pay

The pay range for this position at commencement of employment is expected to be [range], annually; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Benefits

• Competitive medical, dental, and vision insurance plans with FSA and Dependent Care FSA options.
• Generous and Parental Leave Policy with eligibility extended to all parents regardless of gender or primary/secondary caregiver status.
• Pet Insurance for those who need it.
• Employee Assistance Program.
• Pre-tax Transportation/Commuter Benefits options.
• Generous product discount.
• Paid Time Off.
• Employee Resource Groups.
• 401K program with Company match.

Working Conditions

Candidates understand that Honey Birdette is a subsidiary of PLBY Group. Our brands are focused on creative freedom, artistic expression, and sex positivity. As a result, you understand that the business concept is based partly on sex appeal, nudity, and/or sexual wellness products. You may be exposed to:

• Individuals in sexy and/or sexually provocative clothing, either in person or in photographs or videos.
• Lewd and/or obscene language.
• Depictions of lewd, risqué, intimate, or explicit acts or behaviors.
• Conversations and discussions about sex, sexuality, and the human anatomy.
• Conversations and discussions where vulgar language may be used, and where sexual jokes and innuendo may be expressed in your presence.

Candidates acknowledge that they do not find the job duties or work environment as described above to be offensive, intimidating, hostile, or unwelcome. Candidates also understand that, if hired, nothing shall prevent you from notifying the company immediately if you are exposed to conduct of any type that you find offensive and/or that makes you feel uncomfortable while performing your job duties.