Flagship Assistant General Manager

About the role

As an Assistant General Manager at Tricoci Salon & Spa, you will be responsible for the day-to-day operations of the entire Salon & Spa, fostering an inclusive, respectful, and fun working environment. You will lead the team to ensure exceptional guest services in a fast-paced environment.

Responsibilities

• Outstanding guest service expectations
• Organizing the day/week/month (scheduling)
• Conduct daily walk-throughs
• Cultivate and maintain the Tricoci culture of community, trust, innovation, development, and growth opportunities
• Driving sales goals in both services and products
• Troubleshoot as changes happen throughout the day
• Manage your business through key performance indicators (KPIs) and P&L, ensuring overall profitability of the location
• Effectively communicate job responsibilities, performance expectations, guest service standards, and company policies/guidelines to all team members
• Perform opening and closing duties as needed, following established procedures
• Review and prepare weekly work schedules and approve service schedule changes and requests for time off to ensure adequate coverage
• Conduct sales audits, monitor sales data, and prepare bank deposits
• Aid in the recruitment and training process for team members
• Maintain standards to ensure safety and maintenance and comply with all state licensing and health requirements
• Perform various administrative functions and tasks as assigned by the General Manager

Requirements

• 3+ years of management experience in a high-volume retail, beauty/spa or retail/service environment
• Strong organizational skills and attention to detail with a focus on results
• Strong communication, excellent communication skills, and organizational skills
• Ability to multitask and thrive in a fast-paced, high-energy, and evolving environment
• Proven analytical, problem-solving, and decision-making skills to handle critical situations with good judgment and professionalism
• An aptitude for creating and maintaining an environment of collaboration and teamwork
• Time management skills with the ability to set clear goals, communicate goals, provide feedback/coaching, monitor productivity goals, and evaluate results and meet deadlines
• Motivated self-starter who can work independently and be a team member within the company
• Flexible and available to work varied shifts, including evenings and weekends

Skills

• Standing or walking in the Salon & Spa for prolonged periods of time
• The ability to lift up to twenty-five pounds
• Regularly reach, bend, squat, and other physical movements
• Regularly exposed to scents, odors, or fumes from various treatments

Benefits

• Comprehensive Medical/Rx insurance with virtual visits available for your well-being
• Dental and Vision insurance
• Company matching 401(k) Plan
• Health Savings Account (HSA)
• Flexible Spending Account (FSA) for health, dependent, and commuter benefits
• 100% employer-paid Basic Life insurance + option to purchase supplemental coverage for you and your family
• 100% employer-paid Long-term disability insurance (LTD)
• Short-term disability (STD)
• Critical Illness, Group Accident and Hospital Indemnity insurance available
• Paid Time Off including Vacation, Holidays, and Paid Leave
• Wellness benefits including EAP with 5 free sessions (per situation)
• Growth opportunities within a diverse, inclusive, and fun working environment

Why You’ll Love Working With Us

• Tricoci inspires confidence within every client by catering to the unique needs of every individual, providing an experience that is anything but ordinary.
• Visit www.tricoci.com for more information and follow us on Instagram @Tricoci_Official.
• Tricoci is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.
• Tricoci makes reasonable accommodations during all aspects of the employment process, including during the interview process. It is our commitment to create an inclusive environment for all employees.