FL Telecounselor Associate

About the role

New Season Treatment Centers is seeking a Telecounselor Associate to join our team. This role reports to the Telecounseling Supervisor and operates in multiple states across the United States.

Responsibilities

• Provide individual counseling services via a HIPAA compliant, synchronous video platform to patients within New Season's clinics.
• Educate patients on treatment, health issues, and recovery steps.
• Maintain a minimum of 50% of hours worked in direct patient contact.
• Complete patient telecounseling screening, psychosocial assessments, DAP notes, individualized treatment plans, reassessments, and other program-related documentation within required timeframes.
• Coordinate urine drug screens with clinic liaisons and document results.
• Document patient progress and complete organization and state-mandated forms in the electronic health record and other required systems.
• Maintain file compliance and correct any documents or files found to be out of compliance.
• Identify and address clinical/case management needs.
• Maintain communication with assigned clinic leadership and support staff, responding to emails within one business day and updating a shared calendar for patient scheduling.
• Report patient abuse, neglect, and exploitation as required.
• Report patient grievances as required.
• Participate in staff meetings, treatment team meetings, and supervision sessions as scheduled.
• Ensure compliance with relevant policies, procedures, and regulations.
• Perform other tasks as assigned by clinic, region, or corporate leadership.

Requirements

• Master's degree in a Human Services related field and current Florida Registered Mental Health Counselor Intern license under active supervision, with the ability to obtain unrestricted Florida licensure within 2 years of hire.
• At least 1 year of counseling experience.
• Master-level knowledge in Substance Abuse and/or Telecounseling Services.

Skills and Abilities

• Excellent interpersonal, communication, and technological skills.
• Ability to multitask, work independently, prioritize, and be dependable and reliable.

Physical Demands/Work Environment

• Finger dexterity for writing, operating office equipment, and communicating with patients.
• Talking and hearing to communicate with patients and colleagues.
• Clear vision at close range and distant range for observing patients and using a computer.
• Physical strength to lift up to 10 pounds.
• Standing, walking, bending, reaching, and occasional lifting required.
• Ability to work in an open work area with moderate noise levels.
• Ability to work in a private workspace with a locked door and drawer.
• Occasional travel to treatment centers for training.