FL Telecounselor Associate

About the role

New Season Treatment Centers is seeking a Telecounselor Associate to join our team. This position reports to the Telecounseling Supervisor and operates in multiple states across the United States.

Responsibilities

• Provide individual counseling services via a HIPAA compliant, synchronous video platform to patients within New Season's clinics.
• Educate patients on treatment, health issues, and recovery steps.
• Maintain a minimum of 50% of hours worked in direct patient contact each month.
• Complete patient telecounseling screenings, psychosocial assessments, DAP notes, individualized treatment plans, reassessments, and all other program-related documentation within required timeframes.
• Coordinate urine drug screens with clinic liaisons and document results.
• Document patient progress and complete organization and state-mandated forms in the electronic health record and other required systems.
• Maintain file compliance and correct any documents or files found to be out of compliance.
• Identify and address clinical/case management needs.
• Communicate with assigned clinic leadership and support staff, responding to emails within one business day and maintaining a live updated shared calendar for patient scheduling.
• Report patient abuse, neglect, and exploitation as required.
• Report patient grievances as required.
• Participate in staff meetings, treatment team meetings, and supervisions as scheduled.
• Ensure compliance with relevant policies and procedures, including 42 CFR Part 2, 45 CFR Parts 160 & 164, and state-specific regulations.
• Participate in surveys and inspections conducted by CARF, the State, DEA, Board of Pharmacy, and other agencies.
• Act in the best interests of the program and company, honoring and protecting proprietary data and rights.
• Perform other tasks as assigned.

Requirements

• Master's degree in a Human Services related field and current Florida Registered Mental Health Counselor Intern license under active supervision, with the ability to obtain unrestricted Florida licensure within 2 years of hire.
• At least 1 year of counseling experience.
• Knowledge of Substance Abuse and/or Telecounseling Services.
• Excellent interpersonal, communication, and technological skills.
• Ability to multitask, work independently, prioritize, and be dependable and reliable.

Qualifications

• Master's degree in a Human Services related field.
• Current Florida Registered Mental Health Counselor Intern license under active supervision.
• At least 1 year of counseling experience.
• Knowledge of Substance Abuse and/or Telecounseling Services.