FL Telecounselor Associate

About the role

New Season Treatment Centers is seeking a Telecounselor Associate to join our team. This position provides individual counseling services via a HIPAA compliant, synchronous video platform to patients within New Season's clinics across the United States.

Responsibilities

• Performs individual counseling with assigned patients via synchronous video communication.
• Educates patients in all aspects of treatment, corresponding health issues, and steps to recovery.
• Maintains a performance standard of 50% of hours worked spent in direct one-on-one patient contact each month.
• Completes patient telecounseling screening, psychosocials, DAP notes, individualized treatment plan, reassessments, and all other program-related documentation within required time frames.
• May work with patients to complete intake, admission, discharge, and transfer paperwork.
• Documents patient progress and completes organization and state-mandated forms in the identified electronic health record and any other required systems.
• Maintains file compliance in accordance with policy and procedure and completes timely corrections to any documents or files that are found to be out of compliance.
• Identifies any clinical/case management needs and works to address those needs.
• Establishes and maintains communication with assigned clinic leadership and support staff; responding to all emails within one (1) business day and maintaining a live updated shared calendar for patient scheduling purposes.
• Reports patient abuse, neglect, and exploitation as required.
• Reports patient grievances as required.
• Collaborates with clinic liaisons to coordinate Urine Drug Screens and completes any required documentation.
• Ensures the reading and understanding of the General, program, and state-specific Policy and Procedures Manuals.
• Ensures compliance with 42 CFR Part 2 (Federal Confidentiality Regulations) and 45 CFR, Parts 160 & 164 (HIPAA).
• Is responsible for obtaining and maintaining proper licensure and/or certification according to specific state requirements and program needs.
• Participates in preparation for surveys and inspections conducted by CARF, the State, DEA, Board of Pharmacy, and any other agency site visits as dictated by the state laws or regulations.
• Participates in all staff meetings and assigned clinic treatment team meetings as scheduled.
• Participates in both individual and group supervisions as scheduled.
• Ensures compliance with local, State, Federal, and Colonial Management Group, LP rules, regulations, and policies.
• Always acts in the best interests of the program and company; honors, supports, and protects the proprietary data and rights of the company.
• Performs other tasks as assigned by clinic, region, or corporate leadership.

Qualifications

• Master's degree in a Human Services related field and be a current Florida Registered Mental Health Counselor Intern under active supervision with the ability to obtain unrestricted Florida licensure within 2 years of hire.
• At least 1 year of counseling experience.

Skills and Abilities

• Excellent interpersonal, communication, and technological skills.
• Ability to multitask, work independently, prioritize, and be dependable and reliable.

Physical Demands/Work Environment

• Finger dexterity: Use primarily for writing, operating calculator, telephone, keyboard, and other office equipment.
• Talking: Ability to communicate with patients and fellow employees.
• Hearing: Ability to hear normal conversations and receive ordinary information.
• Vision: Average, ordinary, visual acuity necessary to observe patients and work on the computer.
• Physical strength: Sedentary work; sitting much of the time. Ability to lift up to 10 pounds.
• Movement: Standing, walking, and occasional bending or reaching is required. Exerts up to 10 pounds of force occasionally.

Job or State Requirements

The position may be eligible to work remotely. In the remote telecommuting environment, the employee must have the:

• Ability to operate in a private workspace with a door that closes and locks.
• Ability to secure all work in a locking drawer or cabinet.
• Ability to travel occasionally to treatment centers for training.