FL Telecounselor Associate

About the role

New Season Treatment Centers is seeking a Telecounselor Associate to join our team. This role reports to the Telecounseling Supervisor and is based in a virtual setting.

Responsibilities

• Provide individual counseling services via a HIPAA compliant, synchronous video platform to patients within New Season's clinics across the United States.
• Educate patients in all aspects of treatment, corresponding health issues, and steps to recovery.
• Maintain a performance standard of 50% of hours worked spent in direct one-on-one patient contact each month.
• Complete patient telecounseling screening, psychosocials, DAP notes, individualized treatment plans, reassessments, and all other program-related documentation within required timeframes.
• Work with patients to complete intake, admission, discharge, and transfer paperwork.
• Document patient progress and complete organization and state-mandated forms in the identified electronic health record and any other required systems.
• Maintain file compliance in accordance with policy and procedure and complete timely corrections to any documents or files that are found to be out of compliance.
• Identify and address any clinical or case management needs.
• Establish and maintain communication with assigned clinic leadership and support staff, responding to all emails within one business day and maintaining a live updated shared calendar for patient scheduling purposes.
• Report patient abuse, neglect, and exploitation as required.
• Report patient grievances as required.
• Coordinate urine drug screens with clinic liaisons and complete any required documentation.
• Ensure the reading and understanding of the General, program, and state-specific Policy and Procedures Manuals.
• Ensure compliance with 42 CFR Part 2 (Federal Confidentiality Regulations), 45 CFR, Parts 160 & 164 (HIPAA), and local, state, federal, and Colonial Management Group, LP rules, regulations, and policies.
• Actively participate in preparation for surveys and inspections conducted by CARF, the State, DEA, Board of Pharmacy, and any other agency site visits as dictated by the state laws or regulations.
• Participate in all staff meetings and assigned clinic treatment team meetings as scheduled.
• Participate in both individual and group supervisions as scheduled.
• Achieve and maintain compliance with local, state, federal, and Colonial Management Group, LP rules, regulations, and policies.
• Always act in the best interests of the program and company; honor, support, and protect the proprietary data and rights of the company.
• Perform other tasks as assigned by clinic, region, or corporate leadership.

Requirements

• Master's degree in a Human Services related field and be a current Florida Registered Mental Health Counselor Intern under active supervision with the ability to obtain unrestricted Florida licensure within 2 years of hire.
• At least 1 year of counseling experience.
• Master-level knowledge of Substance Abuse and/or Telecounseling Services.

Skills and Abilities

• Excellent interpersonal, communication, and technological skills.
• Ability to multitask, work independently, prioritize, and be dependable and reliable.

Physical Demands/Work Environment

• Finger dexterity: Use primarily for writing, operating calculator, telephone, keyboard, and other office equipment.
• Talking: Ability to communicate with patients and fellow employees.
• Hearing: Ability to hear normal conversations and receive ordinary information.
• Vision: Average, ordinary visual acuity necessary to observe patients and work on the computer.
• Physical strength: Sedentary work; sitting much of the time. Ability to lift up to 10 pounds.
• Movement: Standing, walking, and occasional bending or reaching is required.
• Physical environment: Open work area with moderate noise.
• Remote work: Eligible, requires a private workspace with a door that closes and locks, ability to secure all work in a locking drawer or cabinet, and ability to travel occasionally to treatment centers for training.

Job or State Requirements

Candidates must be able to communicate fluently in English, and second language proficiency is helpful. Remote work is eligible, but requires a private workspace with a door that closes and locks, ability to secure all work in a locking drawer or cabinet, and ability to travel occasionally to treatment centers for training.