FL Telecounselor Associate

About the role

New Season Treatment Centers is seeking a Telecounselor Associate to join our team. This position reports to the Telecounseling Supervisor and is based in a virtual setting.

Responsibilities

• Provide individual counseling services via a HIPAA compliant, synchronous video platform to patients within New Season's clinics across the United States.
• Educate patients in all aspects of treatment, corresponding health issues, and steps to recovery.
• Maintain a performance standard of 50% of hours worked spent in direct one-on-one patient contact each month.
• Complete patient telecounseling screening, psychosocials, DAP notes, individualized treatment plans, reassessments, and all other program-related documentation within required time frames.
• Work with patients to complete intake, admission, discharge, and transfer paperwork.
• Document patient progress and complete organization and state-mandated forms in the identified electronic health record and any other required systems.
• Maintain file compliance in accordance with policy and procedure and complete timely corrections to any documents or files that are found to be out of compliance.
• Identify and address any clinical/case management needs.
• Establish and maintain communication with assigned clinic leadership and support staff; respond to all emails within one business day and maintain a live updated shared calendar for patient scheduling purposes.
• Report patient abuse, neglect, and exploitation as required.
• Report patient grievances as required.
• Coordinate Urine Drug Screens with clinic liaisons and complete any required documentation.
• Ensure the reading and understanding of the General, program, and state-specific Policy and Procedures Manuals.
• Ensure compliance with 42 CFR Part 2 (Federal Confidentiality Regulations) and 45 CFR, Parts 160 & 164 (HIPAA).
• Be responsible for obtaining and maintaining proper licensure and/or certification according to specific state requirements and program needs.
• Participate in preparation for surveys and inspections conducted by CARF, the State, DEA, Board of Pharmacy, and any other agency site visits as dictated by the state laws or regulations.
• Participate in all staff meetings and assigned clinic treatment team meetings as scheduled.
• Participate in both individual and group supervisions as scheduled.
• Achieve compliance with local, state, federal, and Colonial Management Group, LP rules, regulations, and policies.
• Act in the best interests of the program and company; honor, support, and protect the proprietary data and rights of the company.
• Perform other tasks as assigned by clinic, region, or corporate leadership.

Requirements

• Master's degree in a Human Services related field and be a current Florida Registered Mental Health Counselor Intern under active supervision with the ability to obtain unrestricted Florida licensure within 2 years of hire.
• At least 1 year of counseling experience.

Qualifications

• Master-level knowledge of Substance Abuse and/or Telecounseling Services.
• Excellent interpersonal, communication, and technological skills.
• Ability to multitask, work independently, prioritize, and be dependable and reliable.

Skills

• Finger dexterity for writing, operating calculator, telephone, keyboard, and other office equipment.
• Talking to communicate with patients and fellow employees.
• Hearing to communicate with patients and fellow employees.
• Clear vision at 20 inches or less and distant vision at 20 feet or more.
• Physical strength for sedentary work; sitting much of the time.
• Ability to lift up to 10 pounds.
• Ability to move such as standing, walking, and occasional bending or reaching.

Benefits

Telecounselors are eligible for remote work arrangements, at the discretion of program leadership and must meet all requirements of the company telecommuting policy and department performance standards.

Pay

Compensation is commensurate with experience.

Schedule

The position may be eligible to work remotely. In the remote telecommuting environment, the employee must have the ability to operate in a private workspace with a door that closes and locks, secure all work in a locking drawer or cabinet, and travel occasionally to treatment centers for training.