FL Telecounselor Associate

About the role

New Season Treatment Centers is seeking a Telecounselor Associate to join our team. This position reports to the Telecounseling Supervisor and is based in a hybrid work arrangement.

Responsibilities

• Provide individual counseling services via a HIPAA compliant, synchronous video platform to patients within New Season's clinics across the United States.
• Educate patients on treatment, health issues, and steps to recovery.
• Maintain a performance standard of 50% of hours worked spent in direct one-on-one patient contact each month.
• Complete patient telecounseling screening, psychosocials, DAP notes, individualized treatment plans, reassessments, and all other program-related documentation within required timeframes.
• Work with patients to complete intake, admission, discharge, and transfer paperwork.
• Document patient progress and complete organization and state-mandated forms in the electronic health record and other required systems.
• Maintain file compliance and correct any documents or files found to be out of compliance.
• Identify and address clinical/case management needs.
• Communicate with assigned clinic leadership and support staff, responding to emails within one business day and maintaining a live updated shared calendar for patient scheduling.
• Report patient abuse, neglect, and exploitation as required.
• Report patient grievances as required.
• Coordinate urine drug screens with clinic liaisons and complete required documentation.
• Ensure understanding of the General, program, and state-specific Policy and Procedures Manuals.
• Ensure compliance with 42 CFR Part 2 (Federal Confidentiality Regulations), 45 CFR, Parts 160 & 164 (HIPAA), and local, state, federal, and Colonial Management Group, LP rules, regulations, and policies.
• Act in the best interests of the program and company, honoring, supporting, and protecting the proprietary data and rights of the company.
• Perform other tasks as assigned by clinic, region, or corporate leadership.

Requirements

• Master's degree in a Human Services related field and current Florida Registered Mental Health Counselor Intern license under active supervision, with the ability to obtain unrestricted Florida licensure within 2 years of hire.
• At least 1 year of counseling experience.
• Master-level knowledge of Substance Abuse and/or Telecounseling Services.

Qualifications

• Excellent interpersonal, communication, and technological skills.
• Ability to multitask, work independently, prioritize, and be dependable and reliable.