Fixed Operations Manager

Responsibilities

• Oversee the daily operations and performance of the dealership's Service and Parts departments
• Develop and implement strategies to improve fixed operations profitability, productivity, and customer satisfaction
• Maintain strong relationships with customers and address escalated service concerns when necessary
• Analyze departmental reports and financial statements to identify trends and opportunities for improvement
• Collaborate with Sales and other dealership departments to support overall dealership goals

Qualifications

• Prefer 8–10 years of experience in automotive dealership fixed operations or a related leadership capacity
• Previous automotive dealership management experience required
• Experience managing or overseeing Service and/or Parts operations
• Strong understanding of dealership fixed-operations processes and financial performance
• Demonstrated ability to improve department profitability and productivity
• Strong leadership, communication, and team-building skills
• Ability to analyze financial and operational reports and make data-driven decisions
• Strong customer-service and problem-solving skills
• Ability to hold teams accountable while maintaining a positive working environment
• Valid driver's license and acceptable driving record