Fixed Operations Field Specialist

About the Company

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our commitment is to help clients transform their businesses and manage operations in Sales Performance, Repair Optimization and Compliance, Parts and Accessories Sales Performance, and Consumer Engagement. With global teams, industry expertise, and technology, we design and deliver tailored, sustainable, and innovative solutions and services.

Why Join Us?

At MSX you will drive operational excellence and elevate customer satisfaction across a client’s dealership Fixed Operations. In this field‑based role you’ll assess service capacity, identify opportunities for Express Service implementation, and coach dealer teams to maximize throughput, sales, and revenue through efficient processes.

Impact

As a Fixed Operations Field Specialist you will evaluate dealership Fixed Operations holistically and pinpoint where an internal Express Service model can deliver the greatest impact by analyzing current capacity, workflow, technician mix, and customer experience. You will determine how Express Service can unlock additional main‑shop availability for customer‑pay and warranty work—driving higher throughput, increased sales, greater revenue, and improved customer satisfaction through reduced wait times.

Responsibilities

• Guide dealerships through installation, training, and adoption/growth of their Express Service business.
• Coach and mentor dealership personnel to confidently leverage Express Service.
• Listen to feedback, analyze challenges, and develop action plans that improve efficiency and performance.
• Build partnerships with dealers and align with Customer Experience teams to deliver a unified message.
• Leverage Express Service tools and data‑driven insights to drive utilization and success.
• Plan and manage travel across an assigned dealer territory to maximize impact.

Qualifications

• 3–5 years in automotive Fixed Operations, with strong Express Service or Quick Lube background.
• Proven ability to coach, train, and influence dealership personnel.
• Strong analytical skills; comfortable interpreting KPIs and Repair Order data.
• Excellent communication and presentation abilities.
• Highly organized, self‑motivated, and able to manage extensive travel.
• Confidence engaging with all levels of dealership staff.
• Proficiency with Microsoft Office Suite.
• Valid driver’s license and clean driving record.
• Home base within assigned territory and reliable vehicle.
• Ability to travel up to 80% (mix of driving and flights, with overnights).
• High school diploma or GED required.

Bonus Points

• Prior roles as Service Advisor, Express Service Consultant, or Service Manager.
• A college degree (or currently working toward one).
• Background in teaching, training, or coaching.
• Experience in fast‑paced, independent roles where you set the tone for success.
• Strong organizational skills and a proactive mindset.
• Natural teaching mindset—always seeking improvement.
• Passion for making a difference and driving success.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, age, or any other characteristic protected by law.