Fixed Operations Consultant (Orlando, FL)

About the role

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re looking for driven individuals to join our team.

Responsibilities

• Collaborate with Account Management and other Operational roles on diagnosis, analysis, and action plans to improve dealership performance.
• Create implementation plans, present findings and work with dealership management to gain support, change behavior and drive results.
• Quickly build relationships at all levels of the dealership in order to implement change.
• Develop and improve operational solutions to support the team in collaboration with Regional Operational Managers and the extended team.
• Communicate analyses and strategic plans based on diagnosis and findings – deliver to the Account Management and other Operational roles the dealership actions, challenges and opportunities.
• Participate in regional meetings.
• Leverage Carline Specialists and other centralized resources, as needed.
• Effectively implement Dealer Tire solutions that match the needs of the dealership and maximize their opportunity.
• Manage all activity tracking and account information in Salesforce.
• Communicate to management as needed on dealership activity challenges.
• Submit timely update reports, itineraries, and expense reports to management as required.
• Complete service lane assessments at the dealership.
• Complete all activities required to effectively analyze and diagnose dealership gaps and drivers (e.g., inventory diagnostics, inspection process, and selling strategies, etc.).
• Understand and interpret dealer data in order to identify opportunities and determine action.
• Develop product screen recommendation and determine implementation strategy to meet business objectives.
• Work with dealership to establish retail pricing strategies to meet business objectives.
• Understand Dealer compensation plans and effect on offering and selling of tires and MC products.
• Create & execute customized coaching solutions to improve dealership personnel performance across all areas.
• Aid personnel with tools (DRSG) and capability to present tire and maintenance options to customers and sell conclusively on the drive - utilizing and explaining program value added items.
• Assess competitive market and conduct mystery shops to provide an understanding of the competitive landscape – leverage gaps to improve performance.
• Demonstrate the value of a successful inspection process (including Op Codes, RO) and assist dealers in achieving success.
• Perform the role of service advisor in support of increasing service lane sales - partner with advisors to help develop their sales skills.

Requirements

• Bachelor’s degree required, preferably in Business, Sales, Marketing, Management or related field, or equivalent work experience in lieu of degree.
• Minimum 5 years of experience in dealership or automotive service operations.
• Project management experience preferred.
• Excellent communication and facilitation skills, and attention to detail.
• Ability to work in a faced paced environment.
• Proficiency at intermediate level with all Microsoft Office products required.
• Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.

Qualifications

• Communication
• Critical Thinking
• Developing Program Champions
• Diagnostics Skills
• Driving Change
• Industry/Product Knowledge
• Initiative
• Influence
• Operational Excellence
• Trusted Advisor

Skills

• Communication
• Critical Thinking
• Developing Program Champions
• Diagnostics Skills
• Driving Change
• Industry/Product Knowledge
• Initiative
• Influence
• Operational Excellence
• Trusted Advisor

Benefits

We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution).