Fitness Manager

About the role

Celebrating over 40 years as an industry leader, 24 Hour Fitness is committed to creating a healthier, happier world through fitness with over 270 clubs in 11 states nationwide. We provide a welcoming and inclusive environment, with thousands of square feet of premium strength and cardio equipment, turf zones, free weights, functional training areas and more. Studio and cycle classes, personal training and innovative digital and virtual offerings are all available options to keep our member's minds and body fit. Join us in creating a healthy happier world by changing lives through fitness!

Essential Duties & Responsibilities

• Grow fitness revenue by effectively gaining, training and retaining personal training and group training clients personally as well as through the club staff, in particular the personal trainers and sales team
• Directly sell personal and group training packages, and lead team members in sales with all fitness offerings to achieve club sales and revenue goals
• Continuously TO guest tours and Custom Coaching Sessions to achieve attachment and enrollment standards
• Ensure that client retention standards are met to ensure revenue growth
• Meet and exceed all fitness revenue and sales targets
• Work with General Manager and SSM to train and develop all team members to effectively present fitness programs to guests/members and TO the fitness team on guest tours
• Train personal trainers on how to effectively prospect for new clients, conduct custom coaching sessions and acquire new clients
• Schedule, create and run marketing activities inside and outside of the club to engage member base with fitness and prospect for new clients
• Staff and develop coaches to effectively gain, train and retain both personal training and group training clients
• Manage sales funnel of both potential clients and past clients through email, phone calls and in club engagement
• Manage Group Training schedules ensuring company guidelines for scheduling, participation and class quality are met
• Ensure all sessions are properly consumed managing session escalations
• Manage payment processing and refund management
• Acts as manager-on-duty at times to support resolution of member concerns
• Complete other duties as assigned

Qualifications

• Strong background in sales, driving revenue and leading a team
• Strong understanding of human movement, exercise science and fitness programming
• Excellent interpersonal and communication skills
• Desire and passion to help people accomplish their fitness goals to live healthier, happier lives
• Ability to provide consistent constructive feedback and coaching to team members
• Foster a culture of growth and accountability within the club
• Ability to collaborate and communicate with a broad range of team members and departments

Physical Demands/Environmental Conditions

• Must be able to lift 50 lbs.
• Physical effort required for daily duties include lifting weights, squatting, bending, reaching, spotting, jumping, kicking, and prolonged standing and walking.

Benefits

• Comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training.
• We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually.

Compensation Summary

• All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.
• Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).
• Actual offer may vary from posted hiring range based on location, work experience, and/or education.
• PAY RANGE: $21.74 - $26.57