Fitness Front Desk Supervisor

At Tetherow we energize and inspire our members and guests to live, explore, play and connect, and we encourage the same for our team members. We know our team members are our greatest ambassadors and are critical to our success, and we take pride in providing a beautiful environment where they can learn, grow, and thrive while working together to deliver an exceptional experience.

About You

• Minimum of one year of experience in a retail or fitness center customer service position; supervisory or lead level experience preferred
• Current membership in a fitness center or strong knowledge of fitness center operations; fitness industry and resort and/or high-end club related service experience strongly preferred
• Passion for creating an exceptional experience for all guests
• Excellent communication skills, a customer service focus, and strong interpersonal abilities
• Effective conflict resolution, problem solving, decision-making, and time management skills
• Energetic, inspiring, and adventurous with a professional appearance and pleasant, positive demeanor and attitude
• Ability to work well independently and in a task-oriented, team environment, developing constructive and cooperative working relationships with others
• Computer proficient with experience performing sales transactions
• Available to work varying schedules, including early mornings, evenings, weekends, holidays, and extended hours as business needs dictate
• High school diploma or equivalency degree
• Enjoy having fun while at work

Responsibilities

• Supervise the fitness center front desk operations during your assigned shift to a consistently high standard
• Delegate daily tasks and monitor the appearance, standards, and performance of fitness front desk team members, with an emphasis on training and teamwork
• Act as the hub of information for all things Tetherow Fitness/Sport related
• Serve as a direct contact for the fitness front desk team, addressing scheduling challenges and filling open shifts
• Register members and guests in a friendly, professional, and expedient manner and perform point-of-sale transactions
• Provide amenities and maintain the facility, including locker rooms, pool deck, and front desk
• Perform regular facility checks for cleanliness and safety and enforce all rules and regulations of pool areas
• Assist Tetherow Sport management with scheduling and other operational tasks as needed
• Communicate clearly and develop strong working relationships with all team members, contributing to a positive and cohesive working environment and morale
• Handle complaints and problems in a professional manner to ensure a successful outcome
• Assist in the recruitment and training of new team members

Benefits

• 401(k) plan with Company match
• Medical, dental, and vision insurance benefit eligibility
• Paid Time Off
• Golf privileges
• Discounts at Tetherow restaurants & Golf Shop
• Employee meal discounts
• Employee referral bonuses
• Work in one of the most beautiful settings in Central Oregon