Fitness Desk Receptionist

About the Role

The Fitness Desk Receptionist is responsible for delivering a first-class fitness experience by greeting members and guests to ensure their experience is memorable. Operational duties include but are not limited to maintaining a clean and organized fitness center and ensuring a safe environment for all members.

Responsibilities

• Serve as initial point of contact and communication hub for members, guests and teammates.
• Monitor the entrance and exit of gym members, ensuring that guests follow the fitness center's rules and regulations (e.g., sign-in, guest policies, equipment usage).
• Keep front desk and entryway neat, clean, and organized.
• Engage all members and guests with appropriate greetings and farewells.
• Know and greet members by name.
• Always display friendliness and helpfulness to members and guests.
• Provide assistance to guests inquiring about the facility; providing a guest pass.
• Complete member and guest check-ins and basic member account inquiries.
• Provide assistance to guests registering for membership including registration and payment processing.
• Process paperwork related to memberships, waivers, and releases.
• Monitor check-ins to identify delinquent accounts, collect balances and update member information.
• Notify a member of management if member assistance escalation is needed.
• Answer the telephone promptly with appropriate MCR greeting and re-direct incoming phone calls when appropriate.
• Demonstrate knowledge of hotel information including outlet hours and promotions, the local area, and other general product knowledge.
• Review communication logbook at the start of each shift.
• Record information regarding member/guest issues, housekeeping, engineering, and pools to shift supervisor/manager.
• Complete and initial all start-of-shift and end-of-shift checklists and turn them into shift supervisor/manager.
• Complete opening and closing duties as needed.
• Co-inspect the courts/facilities daily prior to the start of play and ascertain that all necessary maintenance has been performed.
• Assist in maintaining a clean facility and equipment, ensuring it's working properly; maintain supply stock.
• Maintain cleanliness of locker room and wet areas throughout shift.
• Maintain cleanliness of fitness facility, including wiping down machines (sanitize), emptying trash, dusting, picking debris and trash from the sports courts/grounds, pool area, etc.
• Enforce all fitness center policies and procedures.
• Report accidents, injuries, and unsafe work conditions to management.
• Report any incidences in a timely manner.
• Keep inventory of locker room items and order more when inventory gets low.
• Coordinate stock of towels and cleaning supplies with Housekeeping.
• Keep inventory of gratis items (such as coffee, snack bars, water, and tea) and order more when inventory gets low.
• Assist in keeping all fitness storage space clean and organized.
• Help in the preparation and presentation of all special events.
• Perform administrative tasks related to fitness facility operations.
• Assist with additional duties as assigned to ensure smooth day-to-day operations.
• Assist with any other operational duties as requested by management.

Requirements

• Must have employment eligibility in the U.S.
• Minimum High School Diploma or equivalent.
• Current CPR/AED/First Aid certification is required.
• Demonstrated ability to work collaboratively and communicate effectively, and to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization.
• A Monday - Sunday schedule that allows availability to work weekdays, holidays, and weekends based on the demands of the hotel.
• Required to stand for the entire duration of shift.
• Occasional walking, bending, stooping, reaching and use of hands to handle objects, tools or controls.
• Must be able to lift up to 25 lbs.
• Previous experience in Hospitality/Customer Service preferred.
• Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks.
• Must be able to abide by the company appearance standards and compliance with the designated uniform.

Benefits

• Discount Hotel Rooms at MCR managed hotels
• Fitness Center membership eligible
• American Airlines Federal Credit Union membership eligibility
• Employee Assistance Program
• Weekly Payroll
• Free Uniforms
• Free Parking
• Comprehensive health benefits after 30 days: Dental insurance, Vision insurance, Health insurance, Health savings account, Flexible Spending Account, Disability insurance, Life insurance
• Paid Time off benefits after 90 days: Paid Personal Days, Paid Sick Days, Paid Holidays
• Retirement Savings Plans after 6 months: 401(k) + Match, Roth 401(k)
• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance - available after 30 days of employment for full-time team members

About MCR

MCR is the 3rd-largest hotel owner-operator in the United States. Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels. MCR was named one of Fast Company's 10 Most Innovative Travel Companies of 2020. MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer. For the TWA Hotel at New York's JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.