Fitness Coordinator

About the role

The Amon G. Carter Downtown YMCA impacts lives every day. We are a leading non-profit committed to strengthening community through youth development, healthy living, and social responsibility. This position is responsible for the creation, implementation, registration, record keeping and delivery of wellness programs. This position will also lead assigned aquatic functions and ensuring safety is a top priority.

Responsibilities

• Supervise and train staff along with new and innovative ideas to grow and expand existing programs.
• Create and foster a strong atmosphere of teamwork and cooperation among staff.
• Recruit, interview, and hire healthy living staff and aquatics staff, subject to the approval of the Executive Director.
• Maintain a constant focus on member service as the number one priority of the healthy living and aquatic departments.
• Daily supervision, leadership and scheduling of classes and personal training sessions.
• Manage aquatic programs, enrollments and registrations, marketing of programs and member/participant experience.
• Monitor program usage, check-in and service procedures, cancellations and changes.
• Accurate processing and management of program software systems including Daxko and others.
• Track program usage, inquires, terminations, etc.; prepare daily, weekly and monthly reports and schedules; collect and distribute program evaluations, conduct quality checks and satisfaction surveys.
• Assist with Member relations and involvement, member service inquires, complaints and concerns related to the aquatic and wellness department.
• Responsible for new program sign-ups and program needs. May process financial assistance request. May be responsible for class attendance counts, monthly schedule and healthy lifestyle and aquatics staff payroll.
• Assists with promoting program awareness through publications, marketing materials and member promotions.
• Participate in facility and community events.
• Assists in maintenance of fitness equipment and weekly/monthly checklist reports for both Wellness and Aquatic Departments.
• Assists with employee and member wellness and aquatic activities.
• Assists with fundraising and special event efforts; serve as a staff liaison for fundraising team.
• Provide staff leadership for branch special events.
• Perform other duties as assigned.

Qualifications

• Education & Certifications: Bachelor's degree in related field or 3 years of related experience. 1-2 years of related experience in a supervisory role preferred. Certifications: ASHI Basic Life Support (ASHI CPR Pro), First Aid, Lifeguard Certification and Swim Instructor Certification preferred.
• Background & Experience: Supervisory experience in a member/customer service-related role required. Flexibility in work schedule, including evenings and some weekends. Excellent organizational, member engagement, staff development, administrative, and communication skills. Knowledge and experience working with diverse populations preferred. High energy, positive, "can do" attitude, flexibility, teamwork, and attention to detail and a high degree of initiative will help this candidate be successful.