Fitness Center Operations Manager

Responsibilities

• Oversee daily operations, including staffing, scheduling, and member experience.
• Ensure every member receives exceptional service and support throughout their fitness journey.
• Drive revenue growth through effective sales, marketing, and community engagement strategies.
• Build and maintain relationships with local businesses and organizations to promote the MAX Fitness & Wellness brand.
• Maintain a clean, organized, and safe facility at all times.
• Collaborate with the MAX Fitness & Wellness corporate team to ensure compliance with brand standards and operational procedures.
• Develop and implement programs that improve member retention and overall satisfaction.
• Manage inventory, ordering, and budgeting efficiently.
• Foster a positive, supportive, and high-performing team culture.

Requirements

• Minimum of 2 years of hospitality or fitness industry experience.
• Strong leadership and communication skills with a proven ability to motivate teams.
• Excellent customer service skills and relationship-building abilities.
• Understanding of fitness industry trends and best practices.
• Experience implementing sales and marketing strategies to drive growth.
• Ability to work flexible hours, including some evenings and weekends (occasional on-call availability).
• Strong organizational and time management skills.
• Experience managing budgets, inventory, and ordering processes.
• Passion for fitness, wellness, and helping others achieve their goals.
• Must have a reliable vehicle for daily commuting between locations.

Compensation & Benefits

• $50,000 base salary + uncapped bonus structure
• Paid training and ongoing professional development
• Health insurance and two weeks of paid vacation after one year of employment
• Free membership at MAX Fitness & Wellness
• Retail discounts
• Opportunities for advancement based on performance
• Work-life balance: Center hours are Monday–Friday, with limited weekend availability required.