Fitness Center General Manager

About the Role

We are currently seeking a reliable and dedicated General Manager to work at a high-profile company’s fitness center located in Philadelphia, PA. In this role, you will manage and direct all operations, staffing, revenue and expense goals, and marketing aspects of the site. You will also assist the Client Coordinator in marketing, promotion, planning, and staffing of programs, acting as a direct liaison between the Company and the Client. While spending less time on the site floor, you will maintain a high profile with your team and members.

Responsibilities

• Provide leadership to set the tone and personality of the site, making it a motivating and engaging place to work.
• Implement product capabilities, programs, and marketing for member engagement.
• Take responsibility for primary human capital tasks, including hiring, coaching, motivating, scheduling, training, developing, evaluating, assigning projects, and, when necessary, terminating team members.
• Respond to members’ feedback and concerns in a timely and professional manner while providing excellent customer service.
• Provide recurring reports to direct leadership.
• Ensure the team is providing gold-standard customer service and programming.
• Encourage professional development for the team and enhance retention.
• Implement and follow policies and procedures.

Qualifications

• Bachelor’s degree with two to three years of management experience.
• Ability to multi-task and demonstrate strong time management, problem-solving, organization, and follow-up skills.
• Experience in hiring, coaching, training, and developing team members.
• Knowledge of financial reporting, including budgeting, forecasting, and strategic business planning.
• Prior experience in a corporate fitness or spa setting.
• Current CPR/AED and First Aid certifications.
• Proficiency with Microsoft Suite (Word, Excel, PowerPoint, Outlook) and finance and payroll systems.

About Us

Plus One, part of the Optum Workplace Well-being portfolio of services, provides fitness and well-being services to clients across a broad range of industries, driving employee engagement in health and wellness programs. Our services include fitness, nutrition, ergonomics, wellness coaching, and health promotion. Our team members believe that the most effective way to help people adopt a healthier lifestyle is through personal connections infused with hospitality, empathy, and a lot of fun.

Benefits

• Health and financial: Medical plan choices with HRA and HSA options, dental and vision coverage, 401(k) plan, life insurance, short and long-term disability, accident and critical illness insurance, transportation and parking plans, paid parental leave.
• Well-being: Paid time off, wellness rewards program, free memberships to fitness facilities and wellness subscriptions, 24/7 health and wellness support through the Employee Assistance program, entertainment and consumer discounts, Inclusion and Belonging Council.
• Growth and development: Free professional development courses, discounted certifications, free CPR/AED certifications, free continuing education courses, employee referral reward program.

Pay

The hourly rate for this position ranges from $24 to $45. Pay is based on several factors including local labor markets, education, work experience, certifications, geographic differentials, and other business and organizational needs.

*Please note, some benefits are only available to full-time team members.