FIS Supervisor

Responsibilities

• Manage and lead a team of agents, providing training, coaching, and performance evaluations.
• Work closely with airline representatives, government agencies, and airport authorities to streamline operations.
• Identify and resolve operational issues in real-time to minimize delays and disruptions.
• Implement and uphold safety procedures, ensuring that all staff adhere to company and regulatory safety guidelines.
• Assist in workforce planning, scheduling, and resource allocation to meet daily operational demands.
• Conduct regular inspections and audits to ensure compliance with service standards and security protocols.
• Handle regular and oversized luggage/items by dumping them into the baggage handling system from carts and canisters at Customs.
• Observe the arrival of all international flights and document accurate arrival and departure times, passenger "hold" and "release" times, and other pertinent flight status information.
• Assign baggage carousels to ground handlers for the delivery of bags into the baggage control area of the FIS, ensuring proper placement and alignment to prevent baggage jams.
• Ensure the safe, secure, and expeditious transit of international passengers and luggage through various FIS facilities with excellent customer service and communication skills.
• Safely and efficiently move, arrange, and adjust baggage on the baggage carousel to accommodate additional baggage.
• Perform other duties as assigned.

Requirements

• Must possess at least a high school diploma or equivalent.
• Minimum of 2 years of supervisory experience in airport operations, ground handling, or a similar field.
• Excellent leadership, communication, and problem-solving skills.
• Ability to speak and understand Spanish and English.
• Strong self-organization and self-management skills, with an emphasis on self-initiation and follow-through.
• Flexibility to work additional hours beyond the regular shift, on short notice, and as needed during irregular operations.
• Must be able to obtain a SIDA Badge from the airport.
• Schedule flexibility for weekends, holidays, and night shifts.
• Ability to lift up to 70 pounds in confined spaces.
• Ability to stand, lift, bend, push, and pull for extended periods of time.
• Willingness to work outside in all types of weather and elevated noise levels within the airport environment.

Physical Demands

The physical demands described here are those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to speak and be understood, hear, and comprehend the English language.
• Stand for long periods of time.
• Lift approximately 70 pounds.
• Relocate in the event of an emergency.
• Maintain a neat and professional appearance.

Work Environment

The FIS Supervisor will work both indoors and outdoors in secure airport environments, often under variable weather conditions and elevated noise levels. Standard office equipment may be used for reporting and communication.