First Shift Customer Service Team | Flowery Branch, GA

We are seeking a Customer Service Associate to join our Operation Christmas Child team in Flowery Branch, GA.

The following Customer Service positions are available:

Team Coach

• Welcome, train, and coach volunteers to process shoebox gifts in accordance with OCC guidelines.
• Ensure a fun, productive, and memorable experience for each volunteer.

Greeter Team

• Greet and register volunteers serving using the volunteer management system.
• Answer questions and orient volunteers to the OCC processing center.

Floor Coordinator

• Work with Volunteer Placers to greet, direct, and place volunteer groups at open OCC processing tables.

Gifts-In-Kind Team

• Document Gifts-In-Kind donations and ensure adequate supply and delivery of GIK inventory.
• Train, coach, and supervise volunteers who serve in the GIK projects area.

Gear Store

• Promote and facilitate the accurate sale of Samaritan's Purse and Operation Christmas Child branded merchandise through an automated transaction system.
• Maintain accurate inventory counts and financial reports.

Parking Team

• Greet and direct all OCC volunteers and donors to appropriate parking spaces or drop-off locations.
• Answer volunteer questions and thank all volunteers and donors leaving the processing center.

Drop-off Coordinator

• Receive and document shoebox donations.
• Represent OCC in a Christ-like manner and pray with shoebox donors.

Volunteer Placer

• Work with Floor Coordinator to greet and place volunteers at open OCC processing tables.

In this role, you will have the opportunity to:

• Maintain a personal, active relationship with Jesus Christ and be a consistent witness for Jesus Christ
• Work side by side with employees and volunteers to take the love of Jesus to children all around the world
• Play an integral part in the processing of over 12 million shoebox gifts
• Welcome, equip, and coach thousands of volunteers to process OCC shoebox gifts
• Perform other duties as assigned

Qualifications

• Able to lift and/or move up to 50 lbs.
• Excellent customer service skills
• Ability to multi-task
• Volunteer management experience preferred

Benefits

• Domestic Associate 401(k) retirement savings plan, when eligible

Pay

$20 per hour

Schedule

• 1st Shift: 7:45 am – 3:45 pm
• Employment timeframe: Mid-November to Mid-December

Type: Associate/Temporary. Department: Operation Christmas Child. Language Requirement: English.