Customer Service - 1st Shift

Pay

Compensation: $19.50‑$24.40 per hour.

Benefits

• Weekly pay.
• Paid Time Off programs, including vacation (up to a pro‑rated 24 hours in the first calendar year), up to 48 hours of paid sick time (or as required by state law), and up to 9 holidays per year (depending on hire month).
• Comprehensive health coverage (medical, dental, vision, short‑term and long‑term disability) and life insurance for you and your dependents.
• Generous 401(k) retirement savings plan with a fully vested matching contribution in the first year, plus quarterly and annual discretionary contributions (average total company contributions ≈10% of eligible compensation).
• Dock‑to‑Driver Program: Ace pays for CDL license and training to transition to a driver position.
• Long‑term career opportunities across 15 distribution centers and corporate headquarters.
• Tuition reimbursement program.
• Employee recognition program.
• Merchandise discounts on top brands such as Weber, Traeger, Yeti, Craftsman, DeWalt, and many more.
• Employee Assistance Program (EAP) offering free therapist and lawyer visits, financial guidance, elder/childcare resources, and entertainment ticket assistance.
• Adoption cost reimbursement.

Responsibilities

• Receive telephone inquiries from retailers regarding order status, adjustments, stock on hand, etc.
• Retrieve retailer information, stock status, and purchase‑order details; make changes to purchase orders as needed.
• Follow up on inquiries by checking computer programs for delivery information.
• Collaborate closely with shipping and traffic departments regarding delivery status.
• Check with the credit department concerning retailer credit status for rush orders.
• Maintain files of active orders and post‑activity records such as change notices, scheduling changes, partial shipments, and credit adjustments.
• Prepare paperwork for the accounting department for credits and debits.
• Review Returned Goods Forms for correct reason codes to determine proper inventory adjustments and issue credits.
• Promote a safe, healthy, and injury‑free work environment by using proper PPE, safe equipment operation, and safe lifting techniques.

Requirements

• High school diploma (minimum); some college education preferred.
• At least 2 years of customer service experience.
• Excellent phone skills with a professional presence.
• Strong problem‑solving abilities, especially when dealing with anxious customers and providing rapid resolutions.
• Proficient computer skills; experience with SAP, AS400, Microsoft Word, and Excel preferred.
• Ability to work in a warehouse environment when researching discrepancies.
• Commitment to safety: act as a safety champion by promoting safe practices, proper PPE use, and contributing to a positive safety culture.