FIRST IMPRESSIONS ATRIUM|Full Time

About the role

We are growing and looking for a First Impressions – Atrium Concierge to join our team. You will live out our core values in patient and team member interactions, bringing a positive attitude every day while demonstrating strong customer service and communication skills.

Responsibilities

• Greet and register patients in a prompt, pleasant, and helpful manner.
• Communicate with internal departments regarding patient needs.
• Handle difficult or escalated patient concerns and provide positive solutions.
• Participate in the patient-informed consent process.
• Ensure the atrium area is clean and visually appealing to patients, and that food items are fully stocked and available at all times.
• Collect and enter patient’s insurance information into the database.
• Verify patient insurance information and demographics.
• Collect payments for drops, surgeries, and/or account balances.
• Exceed our patient’s expectations through active listening, effective communication, and empathy.

Requirements

• High school diploma or equivalent.
• Previous customer service experience is helpful.

Benefits

• $150 shoe allowance for full-time staff.
• 401k with company contributions.
• Education Allowance.
• Wellness Program paired with a Lifestyle Spending Account.

Our Core Values

• Caring – We are passionate, empathetic, and sensitive to the needs of our teammates, patients, and everyone we touch.
• Fun – We choose a positive attitude every day. We use humor to create a less formal, less stressful, and more productive work environment.
• Committed – We are accountable and 100% committed to the success of VTV. We are boundaryless; willing to take initiative to delight our customers, motivate fellow teammates, and improve financial results.
• Egalitarian – We play on a team where everyone is equal, where no task is too small for any member to step up and own inside and outside their functional area.
• Excellence – We are committed to doing the extra work to be outstanding in customer service, patient care, and team happiness.