Firebirds Retail Sales Associate - PT Palm Desert, California, United States

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About the role

We are looking for friendly and enthusiastic part-time associates for the team store at Acrisure Arena, home of the Coachella Valley Firebirds, Coachella Valley Lakers, as well as concerts/events ranging from Paul McCartney, Shakira, to Professional Bull Riding.

As a Game Day/Event Retail Associate, you'll interact with customers, provide product information, assist with purchases, maintain the sales floor, and operate the point-of-sale system while delivering exceptional customer service.

Responsibilities

• Greet and engage fans with a friendly demeanor.
• Assist fans in finding and selecting merchandise.
• Address fan inquiries and questions professionally.
• Operate heat press for jersey customization.
• Ensure the sales floor is stocked, organized, and visually appealing.
• Maintain cleanliness and uphold brand merchandising standards.
• Operate point-of-sale system efficiently and accurately.
• Collaborate with team members to ensure smooth operations.
• Adapt and perform well in a fast-paced and noisy environment.
• (Concerts) Handle merchandise purchase transactions.
• (Concerts) Ensure customer is satisfied with product being purchased before completing the transaction.
• (Concerts) Count in all product received; count out all product at the end of the show.
• (Concerts) Help set up merch booth and product displays based on guidance from Team Store management and client specifications.
• (Concerts) Help maintain booth cleanliness and organization throughout festival or event.
• Perform other duties as assigned.

Skills

• Energetic and enthusiastic personality.
• Strong interpersonal and communication skills.
• Detail-oriented with accurate product information.
• Multitasking and adaptability in fast-paced situations.
• Basic point-of-sale system knowledge.

Requirements

• High school diploma or equivalent.
• Previous customer service or retail experience is a plus.
• Familiarity with point-of-sale systems preferred.
• Must be 18 years of age or older.

Additional Notes

• Ideal for those who thrive in lively environments.
• Contribute to delivering a memorable experience for fans and visitors.
• Jersey Pressers - Pressing experience preferred.

Pay

Starting at $22.28/hour

Schedule

• Usual Shift Start: Between 3-5pm
• Shift End: Ends when the game/event ends usually no later than 11 pm for games, later for concerts
• Game day hours