Fire Suppression Operations Manager

Job Summary

The Fire Suppression Operations Manager is responsible for providing oversight of the overall management, operations, and financial performance for the Fire Suppression department. Performs consistently as a subject matter expert to achieve communicated objectives to include profitability, growth, and overall performance metrics for assigned area(s).

Essential Job Duties

• Oversight of the assigned area(s) such as: fire extinguisher inspections & services; pre-engineered inspections, services, & installs.
• Responsible for the financial performance of assigned department, as indicated on Profit & Loss (P&L) statement(s) as well as departmental gross revenue, gross margin, and overhead.
• Communicate and strategize with management about financial progress, growth strategies, human capital requirements and regular or irregular needs of the office.
• Ensure proper execution of internal workflow/paperwork, work in the field, quality assurance / quality control, and all work is performed in a safe manner within local, state, federal guidelines.
• Achieve departmental objectives through enhancement and improvements of operations and processes.
• Maintain proper staffing levels using company procedures and policies, in conjunction with bid projection and utilize Human Resources for Talent requirements.
• Oversee proper use, maintenance and repair of company assets including equipment, tools, supplies, and fleet in coordination with corporate Purchasing and Fleet department.
• Manage work performed within assigned area including spot checks, ride-a-longs, ongoing training:
• Performance of spot checks of recent field work for the purpose of reviewing quality of services, compliance with codes & standards, and customer satisfaction.
• Performance of ride-a-longs with field Technicians for the purpose of training and improve customer care, quality control, work efficiency, work safety, product and service up-sales, and new customer cold calling.
• Review and track routes for each Technician and adjust when needed to approve route efficiency; train the CSR and/or Technician on how to schedule efficiently.
• Performance of monthly shop meetings with field and office staff: Safety Toolbox Talks.
• Attend and monitor install project meetings and other coordination meetings, as needed.
• Oversee coordination and execution of inspections and service jobs in assigned area.
• Lead coordination of final checkout/commissioning with AHJ, Owner, Architect/Engineer, General Contractor/Construction Manager, etc. Ensure correct and necessary communication of schedules, product/material, information, coordination of work, etc. is achieved between Sales and Operations to allow for planning and scheduling.
• Review the Shop’s material preparation, orders, job staging and tool preparation appropriate for job scheduling. Ensure proper use, maintenance and repair of tools, equipment and fleet are achieved.
• Manage material orders to regulate standard stock quantities in coordination with Purchasing department for order placement. Oversee communication of assigned area and Billing department for accurate and timely invoicing practices.
• As assigned, oversee the sales department with business development to achieve increased market share in the assigned area. Participate in quote presentation for legacy customers.
• Promote and coordinate continuing education and certification of employees.

Qualifications

• Education, Training, Certifications: Bachelor’s degree in Business or equivalent experience, required.
• Experience, Knowledge, Skill Requirements: 3 years Fire Life Safety Industry experience. 3 years of professional computer skills, ability to comprehend CAD drawings and blueprints. Supervisory experience, preferred. Must have the ability to effectively read, write and communicate in English with employees, customers and board or directors.
• Systems And Software Skills: Ability to operate a computer and use Microsoft Office required. Familiarity with analytical use of business intelligence systems, Sage 300 CRE, or similar.

About Us

We are interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year. Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire Protection may be right for you!

Benefits

• Paid Vacation and Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan with Company Match
• Flexible Spending Accounts
• Long-Term Disability – Employer Paid
• Short-Term Disability – Employer Paid
• Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity Life Insurance for Team Members and Dependents
• Employee Assistance Program
• Employee Referral Program

Core Values

• PIPE
• We are PASSIONATE about life safety
• We have INTEGRITY (Do the right thing)
• We work in PARTNERSHIP with our customers and community
• We constantly strive for OPERATIONAL EXCELLENCE (Do things right)